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- Tasks: Lead hotel operations, ensuring guest satisfaction and exceeding targets.
- Company: Join Harbour Hotels, a prestigious brand with stunning locations.
- Benefits: Competitive salary, career progression, discounts, and meals on duty.
- Why this job: Be a key player in a luxury hospitality environment and make a real impact.
- Qualifications: Passion for hospitality and experience in a 5-star setting preferred.
- Other info: Enjoy a vibrant work culture with unique training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Who we are... Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role... As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people's champion. This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction. The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager. You will need to be truly passionate about hospitality and have a keen eye for detail. Previous experience working within a 5 star environment is desirable.
What's in it for you... At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Compensation: To be discussed
Operations Manager in London employer: Harbour Hotels Group
Contact Detail:
Harbour Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Harbour Hotels. A friendly chat can open doors and give you insider info about the company culture and what they really value in an Operations Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Harbour Hotels' values and recent achievements. Show us that you’re not just another candidate; you’re genuinely excited about being part of our award-winning team and have ideas on how to contribute to our success.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve led a team to success or turned a challenging situation around. Be ready to share specific examples that highlight your passion for hospitality and your keen eye for detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Harbour Hotels family. Let’s make it happen!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how it aligns with our values at Harbour Hotels.
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience in 5-star environments and any leadership roles you've held. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication that gets to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Harbour Hotels family!
How to prepare for a job interview at Harbour Hotels Group
✨Know Your Hospitality Inside Out
Make sure you brush up on your knowledge of the hospitality industry, especially in a 5-star environment. Understand Harbour Hotels' unique offerings and values, as well as their commitment to exceptional guest experiences. This will show your passion for the role and help you connect with the interviewers.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight how you’ve motivated staff and exceeded targets, as this will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the hotel’s operations, culture, and future plans. This not only shows your interest but also helps you gauge if the company aligns with your career goals. Ask about their approach to guest satisfaction and team development.
✨Showcase Your Attention to Detail
In the hospitality industry, attention to detail is crucial. Be ready to discuss specific instances where your keen eye for detail has made a difference in guest satisfaction or operational efficiency. This will demonstrate that you understand the importance of every little aspect in delivering a top-notch experience.