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- Tasks: Support the reception team with guest arrivals and departures, ensuring excellent customer service.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive pay, career progression, discounts on stays and meals, and a stylish uniform.
- Why this job: Be part of a vibrant team in a growing brand recognised as AA Hotel Group of the Year.
- Qualifications: Must be over 21, have a full UK driving licence; hotel experience is a plus but not essential.
- Other info: Full training provided; physical fitness required for carrying luggage.
The predicted salary is between 24000 - 36000 £ per year.
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role…
We have a superb opportunity for a Concierge who will support the reception team with the arrival and departure of our guests. You will need to have a friendly and outgoing personality, a can-do attitude, a flexible approach to work and a passion for customer service excellence. Aspects of this job may involve carrying luggage therefore physical fitness is essential.
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
Compensation: To be discussed #J-18808-Ljbffr
Concierge employer: Harbour Hotels Group
Contact Detail:
Harbour Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the Harbour Hotels brand and its unique offerings. Understanding their luxury portfolio and customer service ethos will help you demonstrate your enthusiasm and alignment with their values during any conversations.
✨Tip Number 2
Network with current or former employees of Harbour Hotels. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing your fit for the Concierge role.
✨Tip Number 3
Prepare to showcase your customer service skills in a practical way. Think of examples from past experiences where you went above and beyond for a guest or customer, as this will highlight your suitability for the role.
✨Tip Number 4
Be ready to discuss your flexibility and can-do attitude. Since the role requires a varied approach to tasks, demonstrating your willingness to adapt and take on different responsibilities will set you apart from other candidates.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any previous roles where you demonstrated a friendly and outgoing personality, as well as your ability to handle physical tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Harbour Hotels. Mention why you are drawn to their brand and how you can contribute to their commitment to exceptional hospitality.
Highlight Relevant Skills: In your application, be sure to mention skills that align with the role of Concierge, such as communication, problem-solving, and teamwork. If you have a full UK driving licence, make sure to include this as it is a requirement for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Harbour Hotels Group
✨Show Your Personality
As a Concierge, having a friendly and outgoing personality is key. Make sure to showcase your warmth and enthusiasm during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for customer service.
✨Highlight Relevant Experience
Even if you don't have direct hotel experience, think about any customer service roles you've had. Be ready to discuss how those experiences have prepared you for this position, focusing on your ability to handle guest requests and provide excellent service.
✨Demonstrate Physical Fitness
Since the role may involve carrying luggage, it's important to convey your physical fitness. You might mention any relevant activities or sports you participate in that keep you active, showing that you're capable of handling the physical demands of the job.
✨Ask Insightful Questions
Prepare some thoughtful questions about the hotel and its culture. This shows your genuine interest in the role and helps you understand if it's the right fit for you. Consider asking about the team dynamics or opportunities for progression within the Harbour Hotels Group.