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- Tasks: Manage reservations for our luxury hotels and provide top-notch customer service.
- Company: Join Harbour Hotels, a leading lifestyle hotel group in the UK.
- Benefits: Enjoy competitive salary, discounts, and unique training opportunities.
- Other info: Full-time role with excellent career growth potential.
- Why this job: Be part of a dynamic team and make guests' experiences unforgettable.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
We are on the look out for a friendly, outgoing and dedicated person to join the Central Reservations team, who prides themselves on delivering excellent customer service, and exceeding customer expectations.
Who we are... Harbour Hotels is one of the UK's leading lifestyle hotel groups. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.
Based in Purewell, Christchurch, Harbour House is the central support office to the venues and includes departments such as Central Reservations, Revenue, Finance, Marketing, People and the Executive Team.
About the Role... Based at Harbour House, Head Office of Harbour Hotels Christchurch, the role will involve taking and managing both bedroom and restaurant reservations for all 14 hotels within the group in a fast paced environment, where attention to detail is key. We are the heart of the central operations, managing a high volume of communication to support all of our properties, Monday to Friday.
Full time - 40 hours per week
Straight Shifts - Monday to Friday (Latest finish 7pm)
Office based role
Skills & attributes...
- Excellent and confident telephone manner
- Good verbal and written skills, providing a friendly yet professional tone
- Ability to multi task, dealing with constant incoming calls whilst responding to emails.
- Computer literate with experience using Microsoft Office and OPERA PMS
- Experience in the customer service industry, having a natural flair and passion for sales
- Previous hotel reservation or call centre experience desirable but not essential as full training will be given
What's in it for you...
- Competitive salary
- Unique on the job training and development with an opportunity for internal promotions within any of our properties
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
If you feel you have the skills and ambition we are looking for as Central Reservations Coordinator then please apply with a full and up to date CV below.
Reservations Coordinator in Christchurch employer: Harbour Hotels Group
Contact Detail:
Harbour Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator in Christchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harbour Hotels. Familiarise yourself with their properties and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle multiple tasks, just like you'd need to in the Reservations Coordinator role.
✨Tip Number 3
Dress the part! Even if it’s an informal chat, looking smart can make a great first impression. It shows you respect the opportunity and are serious about joining the team at Harbour Hotels.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Reservations Coordinator in Christchurch
Some tips for your application 🫡
Craft a Friendly CV: Make sure your CV reflects your friendly and outgoing personality. Highlight any customer service experience you have, as we love seeing that passion for helping others shine through!
Tailor Your Cover Letter: Don’t just send a generic cover letter! Tailor it to the Reservations Coordinator role by mentioning specific skills from the job description, like your excellent telephone manner and ability to multitask.
Showcase Your Skills: In your application, be sure to showcase your computer literacy and any experience with Microsoft Office or OPERA PMS. We want to see how you can hit the ground running in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harbour Hotels!
How to prepare for a job interview at Harbour Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Harbour Hotels. Understand their values, the types of properties they manage, and their customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to maintain a friendly yet professional tone.
✨Demonstrate Your Multi-Tasking Ability
In a fast-paced environment like this, being able to juggle multiple tasks is crucial. Think of scenarios where you've managed several responsibilities at once, especially in a customer service setting. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Familiarise Yourself with Relevant Software
While full training will be provided, having a basic understanding of Microsoft Office and OPERA PMS can give you an edge. If you have experience with similar systems, mention it during the interview. It shows you're proactive and ready to hit the ground running!