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- Tasks: Lead hotel operations, ensuring guest satisfaction and exceeding targets.
- Company: Join Harbour Hotels, a prestigious collection of luxury hotels across stunning locations.
- Benefits: Enjoy competitive salary, career progression, discounts, and meals on duty.
- Other info: Dynamic work culture with unique training and development opportunities.
- Why this job: Be a key player in a thriving hotel brand and make a real impact.
- Qualifications: Passion for hospitality and experience in a 5-star environment preferred.
The predicted salary is between 36000 - 60000 £ per year.
Who we are…Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role…As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people's champion. This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction. The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager. You will need to be truly passionate about hospitality and have a keen eye for detail. Previous experience working within a 5 star environment is desirable.
What’s in it for you….At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Deputy General Manager employer: Harbour Hotel St Ives
Contact Detail:
Harbour Hotel St Ives Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Harbour Hotels. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching Harbour Hotels thoroughly. Know their properties, values, and recent achievements. This will show your genuine interest and help you stand out as a candidate who’s truly passionate about joining their team.
✨Tip Number 3
Practice your leadership stories! As an Operations Manager, you'll need to demonstrate your ability to lead and inspire. Think of specific examples from your past experiences that showcase your skills in managing teams and exceeding targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the Harbour Hotels family. Good luck!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Deputy General Manager role. Highlight your previous experience in 5-star environments and any leadership roles you've held, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’re excited about joining Harbour Hotels. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Achievements: When detailing your work history, focus on specific achievements that demonstrate your ability to meet and exceed targets. Use numbers and examples where possible to illustrate your impact in previous roles – we appreciate a results-driven mindset!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harbour Hotel St Ives
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially in a 5-star environment. Familiarise yourself with Harbour Hotels' unique offerings, like their HarSPA brand and restaurant concepts, so you can speak confidently about how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. This will show them you're ready to be a true people's champion.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to hotel operations. Think about how you would handle challenges like staffing shortages or guest complaints. Practising these scenarios will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the hotel's future plans, team culture, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.