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- Tasks: Welcome guests, manage bookings, upsell treatments, and maintain a friendly atmosphere.
- Company: Join Harbour Hotels, a luxury hotel collection in the South with top-notch facilities.
- Benefits: Enjoy discounted room rates, spa treatments, food, and health support.
- Other info: Full-time role with flexible shifts, including weekends.
- Why this job: Be part of a vibrant team in a luxury setting, with opportunities for growth.
- Qualifications: A friendly personality is key; training provided for all skills needed.
The predicted salary is between 24000 - 36000 £ per year.
We have a superb opportunity for a Part time Spa Receptionist to join the team.
As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up and general day-to-day spa reception duties.
You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
Part time 16-24 hours, weekends required, shifts 6am-2pm or 1pm-9.30pm
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.
This 183 bedroom hotel features two stylish restaurants. Harbour Hotels signature and award winning seafood restaurant, The Jetty and HarBAR, all day dining at it’s best. You’ll also find the vibrant Long bar and Long Bar Late serving and array of delicious cocktails, wines, spirits and beer as well as tasty lite bites. Perfect for that impromptu after work drink or night out. When the sun is shining head outside for a spot of alfresco dining on the terrace. This luxury 4* hotel, is also home to a state of the art gym and indulgent HarSPA, offering an array of treatments and spa day experiences.
Guildford has been voted the ‘luxury shopping capital of the UK’ and the hotel is located in the center of the city, moments from its cobbled high-street, boasting an array of designer and boutique shops. Guildford Cathedral, Guildford House Gallery, the historic Guildhall and Guildford Castle, offering beautiful 360 degree panoramic views of the surrounding countryside, are also on its doorstep, with enough to keep you busy for the entirety of your trip.
Guildford Harbour Hotel and Spa combines luxury and comfort with style, making it the ideal choice for corporate guests, or a relaxing few days away.
- Discounted room rates for all Crew, across all Harbour Hotels
- Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants
- Mental health and wellbeing support, for you and your immediate family
- 24/7 GP services, for you and your immediate family
- Bespoke nutrition & fitness advice for all Crew
- Group Life Cover
Reward & Recognition
- Group and hotel based incentive schemes
- Opportunity to attend our annual black tie Harbour Heroes awards
- Excellent progression opportunities within Harbour Hotels
- Individual and bespoke career and progression pathways
- Unique on-the-job training and development with an opportunity for internal promotions within the group
- Meals included whilst on duty
- Competitive salary across all roles
- Sophisticated & unique uniforms designed for Harbour Hotels
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
Spa Receptionist employer: Harbour Hotel Guildford
Contact Detail:
Harbour Hotel Guildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the services and treatments offered at Harbour Hotels. Knowing the ins and outs of what you’ll be promoting will help you upsell effectively during your interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to demonstrate a friendly and outgoing personality in real-time can set you apart from other candidates.
✨Tip Number 3
Research common spa booking systems, even if you haven't used them before. Showing that you're proactive about learning new software can impress the hiring team.
✨Tip Number 4
Be prepared to discuss your availability for early and late shifts. Flexibility is key in this role, so highlighting your willingness to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality or spa environments. Emphasise your friendly and outgoing personality, as well as any specific skills related to spa bookings or upselling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your enthusiasm for the role. Mention why you want to work at Harbour Hotels specifically and how you can contribute to their high standards of guest service.
Highlight Availability: Clearly state your availability for early or late shifts, including weekends, in your application. This shows that you are flexible and willing to meet the demands of the role.
Showcase Relevant Skills: If you have experience with spa reservation systems or similar software, mention it in your application. If not, express your willingness to learn and adapt quickly, as full training will be provided.
How to prepare for a job interview at Harbour Hotel Guildford
✨Show Your Passion for Service
As a Spa Receptionist, having a friendly and outgoing personality is crucial. Make sure to express your enthusiasm for providing excellent service during the interview. Share examples of how you've gone above and beyond for customers in previous roles.
✨Familiarise Yourself with Spa Services
Even if you don't have prior experience with spa reservation systems, it's beneficial to research common treatments and services offered at spas. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Shift Flexibility Questions
Since the role requires early or late shifts, be ready to discuss your availability. Highlight your flexibility and willingness to work weekends, as this shows your commitment to the position and the team.
✨Practice Upselling Techniques
Upselling is a key part of the role, so think about how you would promote spa treatments and products. Prepare a few strategies or phrases that you could use to encourage guests to try additional services, showcasing your sales skills.