At a Glance
- Tasks: Lead the reception team and ensure top-notch customer service for every guest.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive salary, career progression, discounts, and meals while on duty.
- Other info: Dynamic work environment with unique training and development opportunities.
- Why this job: Be part of an award-winning team and make a real impact in guest experiences.
- Qualifications: 3+ years in Front Office management with strong communication and complaint handling skills.
The predicted salary is between 30000 - 40000 £ per year.
Description
Who we are… Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.
Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique Har SPA brand across many of our sites.
In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role… We have a superb opportunity for a Reception Manager to join the team.
As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service.
You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting.
A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.
What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.
- Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
Reception Manager in Guildford employer: Harbour Hotel Guildford
Harbour Hotel Guildford is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their professional growth. With full training provided for the Spa Receptionist role, employees can enhance their skills while enjoying benefits like meals on duty in a luxurious spa environment located in the heart of Guildford. This position not only allows for meaningful interactions with guests but also fosters a sense of community among staff, making it a rewarding place to work.
