At a Glance
- Tasks: Lead operations across 41 care homes, ensuring high-quality care and compliance.
- Company: Harbour Healthcare, a leader in care home management.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and national travel.
- Why this job: Make a real difference in the lives of residents while leading a dedicated team.
- Qualifications: Experience in senior operations within the care sector and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
The Head of Operations will play a pivotal national leadership role in supporting the Director of Operations and designated Regional Managers to deliver excellent operational performance across 41 care homes. This role will ensure the highest standards of care, compliance, and business efficiency are maintained, and will deputise for the Director of Operations when required.
- Operational Leadership & Support
- Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care.
- Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips.
- Lead on the implementation of new policies, procedures, and improvement plans across the estate.
- Ensure effective communication and collaboration across all operational levels.
- Conduct regular regional and home visits to support and guide local leadership.
- Quality & Compliance
- Support Regional Managers in ensuring homes are fully compliant with CQC/Care Inspectorate (Wales) standards and internal governance frameworks.
- Participate in and support preparation for CQC/Care Inspectorate (Wales) inspections, internal audits, and safeguarding investigations.
- Promote a culture of continuous improvement and learning.
- Leadership & People Management
- Mentor and develop Regional Managers, supporting their leadership capabilities and performance.
- Deputise for the Operations Director in meetings, reporting, and decision-making as needed.
- Support recruitment, onboarding, and development of senior care home leaders (e.g., Home Managers).
- Strategic Development
- Contribute to business planning, growth strategy, and innovation projects.
- Identify risks and opportunities at both regional and national levels, escalating appropriately.
- Support integration and mobilisation of new homes or services into the operational portfolio.
- Performance Monitoring & Reporting
- Analyse performance data, providing insights and recommendations to the Operations Director.
- Lead or contribute to the resolution of underperformance or operational crises.
Essential Requirements
- Proven experience in a senior operations role within the care sector, preferably across multiple sites.
- In-depth knowledge of CQC/CIW regulations and best practices in adult social care.
- Strong leadership, mentoring, and team development skills.
- Excellent communication, analytical, and problem-solving abilities.
- Willingness and ability to travel nationally on a regular basis.
- Driving licence.
Desirable
- Relevant health or social care qualification (e.g., RN, NVQ Level 5 in Health & Social Care or Leadership & Management).
- Five years’ experience in a senior operational role.
- Experience in leading through regulatory inspection or turnaround situations.
- Commercial acumen with budget and financial management experience.
Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.
Head of Operations (Care Homes) in London employer: Harbour Healthcare
Harbour Healthcare is an exceptional employer, offering a dynamic work environment where you can make a significant impact on the quality of care across our 41 care homes. With a strong focus on employee development, we provide ample opportunities for growth and mentorship, ensuring that our leaders are well-equipped to drive operational excellence. Our commitment to high standards of care, compliance, and continuous improvement fosters a collaborative culture that values every team member's contribution, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (Care Homes) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially in delivering high-quality, person-centred care across multiple sites.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've mentored teams or improved operational performance in previous roles. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operations (Care Homes) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Head of Operations role. Highlight your leadership experience in the care sector and any relevant achievements that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Harbour Healthcare. Be sure to mention your understanding of CQC regulations and your approach to quality compliance.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've mentored teams or improved performance in previous roles. We want to see how you can inspire and develop others in a care home setting.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Harbour Healthcare
✨Know Your Care Sector Inside Out
Make sure you brush up on your knowledge of CQC and CIW regulations. Being able to discuss these confidently will show that you’re not just familiar with the standards but also committed to maintaining them across multiple care homes.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in challenging situations. Highlight your mentoring experiences and how you've developed others' capabilities, as this is crucial for the Head of Operations role.
✨Be Ready to Discuss Performance Metrics
Familiarise yourself with key performance indicators relevant to care homes. Be prepared to talk about how you've monitored and improved performance in previous roles, and how you would approach this in a national leadership position.
✨Demonstrate Strategic Thinking
Think about the bigger picture and be ready to discuss your ideas for business planning and growth strategies. Show that you can identify risks and opportunities, and explain how you would support the integration of new homes into the operational portfolio.
