At a Glance
- Tasks: Lead operations across 40 care homes, ensuring high-quality, person-centred care.
- Company: Harbour Healthcare, a leader in the care sector with a commitment to excellence.
- Benefits: Competitive salary, travel opportunities, and professional development in a rewarding field.
- Other info: Dynamic role with opportunities for growth and impact in the care industry.
- Why this job: Make a real difference in people's lives while shaping the future of care services.
- Qualifications: Senior operations experience in care, strong leadership, and knowledge of CQC regulations.
The predicted salary is between 60000 - 80000 € per year.
Location – National (regular travel across 40 care homes)
Operational Leadership & Support
- Provide strategic and operational support to Regional Managers to ensure each care home delivers high‐quality, person‐centred care.
- Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips.
- Lead on the implementation of new policies, procedures, and improvement plans across the estate.
- Ensure effective communication and collaboration across all operational levels.
- Conduct regular regional and home visits to support and guide local leadership.
Quality & Compliance
- Support Regional Managers in ensuring homes are fully compliant with CQC/Care Inspectorate (Wales) standards and internal governance frameworks.
- Participate in and support preparation for CQC/Care Inspectorate (Wales) inspections, internal audits, and safeguarding investigations.
- Promote a culture of continuous improvement and learning.
Leadership & People Management
- Mentor and develop Regional Managers, supporting their leadership capabilities and performance.
- Deputise for the Operations Director in meetings, reporting, and decision‐making as needed.
- Support recruitment, onboarding, and development of senior care home leaders (e.g., Home Managers).
Strategic Development
- Contribute to business planning, growth strategy, and innovation projects.
- Identify risks and opportunities at both regional and national levels, escalating appropriately.
- Support integration and mobilisation of new homes or services into the operational portfolio.
Performance Monitoring & Reporting
- Analyse performance data, providing insights and recommendations to the Operations Director.
- Lead or contribute to the resolution of underperformance or operational crises.
Essential Requirements
- Proven experience in a senior operations role within the care sector, preferably across multiple sites.
- In‐depth knowledge of CQC/CIW regulations and best practices in adult social care.
- Strong leadership, mentoring, and team development skills.
- Excellent communication, analytical, and problem‐solving abilities.
- Willingness and ability to travel nationally on a regular basis.
- Driving licence.
Desirable
- Relevant health or social care qualification (e.g., RN, NVQ Level 5 in Health & Social Care or Leadership & Management).
- Five years' experience in a senior operational role.
- Experience in leading through regulatory inspection or turnaround situations.
- Commercial acumen with budget and financial management experience.
All positions require an Enhanced DBS check in relation to Children and Adults.
Head of Operations (Care Homes) in Hetton-Le-Hole employer: Harbour Healthcare
Harbour Healthcare is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to delivering high-quality, person-centred care across 40 care homes, the company fosters a collaborative and supportive work culture where leadership development is paramount. Employees benefit from regular training opportunities, a focus on continuous improvement, and the chance to make a meaningful impact in the lives of residents, all while enjoying the flexibility of national travel.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (Care Homes) in Hetton-Le-Hole
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CQC regulations and best practices in adult social care. We want you to be able to showcase your expertise and how you can lead teams to deliver high-quality, person-centred care.
✨Tip Number 3
Don’t just wait for job postings to come to you! Check out our website regularly for new opportunities and apply directly. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position!
We think you need these skills to ace Head of Operations (Care Homes) in Hetton-Le-Hole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations role. Highlight your experience in operational leadership, compliance, and team management. We want to see how your background aligns with our mission at Harbour Healthcare!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-quality care and how you can contribute to our strategic goals. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve operations. Numbers speak volumes, so if you've boosted occupancy rates or improved compliance scores, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Harbour Healthcare
✨Know Your Regulations
Make sure you brush up on CQC and CIW regulations before the interview. Being able to discuss how these standards impact operations will show that you’re not just familiar with the rules, but that you can also lead teams in compliance.
✨Showcase Your Leadership Style
Prepare examples of how you've mentored and developed teams in previous roles. Highlight specific instances where your leadership made a difference, especially in challenging situations or during inspections.
✨Data-Driven Insights
Be ready to talk about how you've used performance data to drive improvements in care homes. Discuss any analytical tools or methods you’ve employed to monitor compliance and occupancy rates effectively.
✨Demonstrate Strategic Thinking
Think about how you can contribute to business planning and growth strategies. Prepare to discuss any innovative projects you've led or been part of, and how they align with the goals of the organisation.
