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- Tasks: Lead and manage care homes, ensuring high-quality standards and continuous improvement.
- Company: Family-run care provider with a commitment to dignity and respect for residents.
- Benefits: Competitive salary, discounts, wellbeing resources, and career progression opportunities.
- Why this job: Make a real difference in the lives of residents while developing your leadership skills.
- Qualifications: Must have regional management experience and a caring ethos.
- Other info: Join a growing company with a supportive culture and excellent career growth.
The predicted salary is between 60000 - 90000 £ per year.
Clinical Regional Manager - Care Homes – Covering 5 homes in the North East. Circa £75k DOE plus mileage and £5k Car Allowance. NMC Pin Required. Candidates must have a minimum of 3 years of regional/multi-site experience.
Harbour Healthcare is a family-run business with extensive experience in the care industry. We strive to provide an excellent standard of care to our residents, treating them with dignity and respect. Our values are Humility, Accountability, Achievement, Passion and Integrity.
What are the tangible benefits?
- Discounts on Shopping, Fashion, Days out, Travel, Entertainment and more
- Cycle Scheme – up to 39% savings on bike purchases
- Free face-to-face counselling for you and your family
- Staff recognition award ceremonies
- £30 voucher monthly for the nominated ‘Employee of the Month’
- Opportunities for training and career progression
- Salary sacrifice pension scheme
- Blue Light Card – up to 50% discount across 100s of retailers
- Free eye test and discounted glasses
- Cashback card – save up to £500 annually at over 80 big brands
- Wellbeing portal and resources (meditation, wellbeing podcasts, mental health programmes, fitness content)
- Seasonal company events, competitions and incentives
- Refer a friend scheme – earn up to £250
- On-site parking
Job purpose
Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and foster a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in delivering strategic objectives.
Principal role & accountabilities
- Conduct detailed monthly Provider/Compliance visits of each care home, including KPI reviews, sign-off of Service Improvement Plans, review of maintenance documentation and environment.
- Be present in the care homes; visit at regular intervals; interact with home-based staff and monitor customer experience; support under-performing homes.
- Agree action plans with the Home Manager from internal audits and investigations; assist with completing elements of the action plan.
- Monitor progress of action plans and report non-compliance/non-cooperation.
- Accountable for care home quality outcomes/performance within the group.
- Lead standardisation of documentation and best practice; participate in governance meetings; attend monthly central team meetings to present audits and discuss actions.
- Lead in evaluating training statistics and organising/delivering training as required.
- Support/manage Home Managers through coaching, mentorship and development to educate, inspire and motivate.
- Maintain relationships with CQC Inspectors, Local Authorities and other external professionals.
- Provide management cover in homes during Home Manager absences; assist with policy development; conduct disciplinary processes as directed.
- Support Home Managers to deliver business outcomes including Sales and Marketing initiatives and Harbour initiatives.
Key competencies
- Commercial awareness
- Innovative problem solving
- Communication
- Decision making
- Negotiating and influencing
- Thinking clearly and analytically
- Relationship management
- Risk control and governance
- Management of audits and audit reporting
- Flexibility
- Professional development
- Fostering a culture of continuous improvement
Communications and working relationships
Work closely with Home Managers, Directors and professional colleagues to ensure high-quality standards and efficiency. Develop an external network of relevant contacts and stakeholders to promote the care homes and company.
Framework, boundaries, decision making authority and responsibility
Commercial awareness, care environment, problem solving, communication, decision making, negotiating and influencing, analytical thinking, relationship management, risk control and governance, audits management, and continuous improvement.
The person
Qualifications: Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent.
Knowledge & Experience: Broad experience at a management level, preferably multi-site. Must demonstrate a caring ethos for residents and staff. Specialist experience and comprehensive legislative knowledge relevant to CQC and other bodies (e.g., DBS, NMC). Please note that all roles require an Enhanced DBS check for Children and Adults.
Interested? Apply now.
Job types: Full-time, Permanent
Regional Manager (Care Homes) in Cramlington employer: Harbour Healthcare
Contact Detail:
Harbour Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Care Homes) in Cramlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry, especially those who might know someone at Harbour Healthcare. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Harbour Healthcare's values and recent news. We want to see how you align with our passion for quality care and continuous improvement. Show us you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity! Share your experiences in managing care homes and how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Regional Manager (Care Homes) in Cramlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Manager role. Highlight your multi-site experience and any relevant qualifications, like your NMC Pin. We want to see how your background aligns with our values of Humility, Accountability, Achievement, Passion, and Integrity.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in care homes and how you can contribute to our mission at Harbour Healthcare. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: As a Regional Manager, you'll be leading teams and driving performance. Make sure to include examples of how you've successfully managed teams or improved care standards in your previous roles. We’re all about fostering a culture of continuous improvement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Harbour Healthcare
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the care industry and Harbour Healthcare’s values. Brush up on your knowledge about CQC regulations and how they impact care homes, as this will show your commitment to quality and compliance.
✨Showcase Your Leadership Skills
As a Regional Manager, you’ll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experience where you’ve successfully managed multiple sites or improved performance through effective coaching and mentorship.
✨Engage with Real Scenarios
Be ready to discuss real-life scenarios you’ve faced in previous roles. Think about challenges you’ve overcome in care management, how you’ve handled audits, or improved care standards. This will highlight your problem-solving skills and commercial awareness.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the company. Inquire about their approach to continuous improvement or how they support their Home Managers. This shows you’re not just interested in the position but also in contributing to their mission.
