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For Companies At a Glance
- Tasks: Lead operations across 40 care homes, ensuring high-quality, person-centred care.
- Company: Harbour Healthcare, a leader in the care sector with a commitment to excellence.
- Benefits: Competitive salary, travel opportunities, and professional development in a rewarding field.
- Other info: Dynamic role with opportunities for growth and impact in the care sector.
- Why this job: Make a real difference in people's lives while shaping the future of care services.
- Qualifications: Proven senior operations experience in care, strong leadership, and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Operational Leadership & Support
- Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care.
- Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips.
- Lead on the implementation of new policies, procedures, and improvement plans across the estate.
- Ensure effective communication and collaboration across all operational levels.
- Conduct regular regional and home visits to support and guide local leadership.
Quality & Compliance
- Support Regional Managers in ensuring homes are fully compliant with CQC/Care Inspectorate (Wales) standards and internal governance frameworks.
- Participate in and support preparation for CQC/Care Inspectorate (Wales) inspections, internal audits, and safeguarding investigations.
- Promote a culture of continuous improvement and learning.
Leadership & People Management
- Mentor and develop Regional Managers, supporting their leadership capabilities and performance.
- Deputise for the Operations Director in meetings, reporting, and decision-making as needed.
- Support recruitment, onboarding, and development of senior care home leaders (e.g. Home Managers).
Strategic Development
- Contribute to business planning, growth strategy, and innovation projects.
- Identify risks and opportunities at both regional and national levels, escalating appropriately.
- Support integration and mobilisation of new homes or services into the operational portfolio.
Performance Monitoring & Reporting
- Analyse performance data, providing insights and recommendations to the Operations Director.
- Lead or contribute to the resolution of underperformance or operational crises.
Essential Requirements
- Proven experience in a senior operations role within the care sector, preferably across multiple sites.
- In-depth knowledge of CQC/CIW regulations and best practices in adult social care.
- Strong leadership, mentoring, and team development skills.
- Excellent communication, analytical, and problem-solving abilities.
- Willingness and ability to travel nationally on a regular basis.
- Driving licence.
- Enhanced DBS check required in relation to Children and Adults.
Desirable
- Relevant health or social care qualification (e.g. RN, NVQ Level 5 in Health & Social Care or Leadership & Management).
- Five years’ experience in a senior operational role.
- Experience in leading through regulatory inspection or turnaround situations.
- Commercial acumen with budget and financial management experience.
Head of Operations (Care Homes) in Wolverhampton employer: Harbour Healthcare Ltd
Contact Detail:
Harbour Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Care Homes) in Wolverhampton
✨Network Like a Pro
Get out there and connect with people in the care sector! Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Showcase Your Expertise
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with CQC regulations and operational leadership. We want to see how you can bring your knowledge to the table and improve their care homes!
✨Prepare for the Unexpected
Interviews can throw curveballs, so be ready for situational questions about compliance and performance monitoring. Think of examples from your past roles where you’ve turned things around or led teams through challenges. We love hearing about real-life experiences!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make a difference in the care sector!
We think you need these skills to ace Head of Operations (Care Homes) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your leadership experience in the care sector and any relevant achievements that demonstrate your ability to drive high-quality, person-centred care.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational leadership in care homes. Share specific examples of how you've supported teams or improved compliance in previous roles.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of CQC/Care Inspectorate standards. We want to see how you've navigated inspections or audits in the past and what you learned from those experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Harbour Healthcare Ltd
✨Know Your Regulations
Make sure you brush up on CQC and CIW regulations before the interview. Being able to discuss these standards confidently will show that you understand the compliance landscape and can lead care homes effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored and developed teams in previous roles. Highlight specific instances where your leadership made a difference, especially in challenging situations or during inspections.
✨Demonstrate Strategic Thinking
Think about how you can contribute to business planning and growth strategies. Be ready to discuss any innovative projects you've led or been part of, and how they improved operational performance.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle underperformance or operational crises. Prepare structured responses that outline your analytical approach and problem-solving skills, showcasing your ability to intervene effectively.