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- Tasks: Lead and manage care homes, ensuring quality service and performance targets are met.
- Company: Harbour Healthcare is a family-run business with 24 care homes across the UK, dedicated to excellent resident care.
- Benefits: Enjoy discounts, a cycle scheme, free counseling, and opportunities for training and career growth.
- Why this job: Join a supportive culture focused on continuous improvement and making a real impact in residents' lives.
- Qualifications: Experience in management, preferably multi-site, with a caring ethos and knowledge of care regulations.
- Other info: Competitive salary around £70k DOE plus mileage and car allowance; enhanced DBS check required.
The predicted salary is between 42000 - 84000 £ per year.
Delivery of business and quality performance targets for a portfolio of care homes.
Provide direct line management to the Care Home managers and create a culture of customer focus, quality of service and continuous improvement.
Establish and maintain relationship management with key external stakeholders.
Support Company Directors in the delivery of strategic objectives.
- Principal Role & Accountabilities:
Conduct detailed monthly Provider/Compliance visits of each Care Home, including but not limited to an investigation into KPI’s, review and monthly sign off of Service Improvement Plan, review of Maintenance documentation, review of environment etc.
Be present in the Care Homes. Visit all Care Homes at regular intervals; interact with home-based staff and monitor customer experience; focus time and support toward to under-performing Homes.
Agree with Home Manager the action plans arising as the result of the internal audits, complaint investigation outcomes etc.
Assist the Home Manager by completing elements of the action plan as appropriate.
Monitor progress of action plan and report any non-compliance/non-cooperation from Home staff to the Senior Regional Manager.
Accountable for the Care Home’s quality outcomes/performance within the group.
Take the lead in agreeing on standardisation of documentation and best practice
Participate in Governance Meetings.
Attend monthly Central Team meetings to present audit results and discuss actions to address underperforming homes.
Take the lead in evaluating training statistics and organising/delivering training as required.
Effectively support/manage the Home Managers through coaching, mentorship and development to educate, inspire and motivate
Effectively manage relationships with CQC Inspectors, the Local Authority and other external professional colleagues.
Provide Management cover as appropriate in homes during periods of Home Manager absence
Assist the Company with the development of care related Policies and Procedures
Conduct disciplinary hearings/appeals/grievances as directed by the Senior Regional Manager.
Support/manage Home Managers to deliver business outcomes including Sales and Marketing initiatives.
Support/manage Home Managers to maintain homes within Harbour expectations.
Support Home Manager to deliver all Harbour initiatives.
- Key Competencies:
Commercial Awareness, Innovative Problem Solving, Communication, Decision Making, Negotiating and Influencing, Thinking Clearly and Analytically, Relationship Management, Risk Control and Governance, Management of Audits, Audit Reporting, Flexibility, Professional Development and Developing a Culture of Continuous Improvement
- Communications and Working Relationships:
Work closely with Home Managers, Directors and professional colleagues to ensure high-quality standards and maximum efficiency within the Care Homes. Develop and maintain an appropriate external network of relevant contacts, key customers and stakeholders aimed at promoting the Care Homes and Company.
- Framework, Boundaries, Decision Making Authority and Responsibility:
Commercial Awareness, Care Environment, Innovative Problem Solving, Communication, Decision Making, Negotiating and Influencing, Thinking Clearly and Analytically, Relationship Management, Risk, Control and Governance, Management of Audits, Audit Reporting, Flexibility, Professional Development, Developing a Culture of , Continuous Improvement.
Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent
- Knowledge & Experience:
Broad experience of operating at a management level preferably multi-site.
Must demonstrate a caring ethos; being concerned for both residents and staff members.
Will have specialist experience and comprehensive legislative knowledge, technically and operationally in respect of:
The legislative framework and good practice guidance as it relates to CQC and other relevant bodies as applicable i.e. Independent Safeguarding Authority, Disclosure and Barring Service, and the Nursing and Midwifery Council etc., Please note that all our positions require an Enhanced DBS check in relation to Children and Adults., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Circa 70k DOE plus milage and 5k Car Allowence.
Harbour Healthcare is a family-run concern, although one with very considerable experience and expertise in the care industry.
Our philosophy is actually quite simple: We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.
Who are Harbour Healthcare?
We are a Family run business with 24 Care Homes across the UK and are growing year by year.
Having family traditions at heart, our philosophyis actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.
We care more about you sharing and demonstrating our values, which are, –
Humility
Accountability
Achievement
Passion
Integrity
What are the Tangible benefits for working for Harbour?
Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
Cycle Scheme – up to 39% savings on your bike purchase
FREE face-to-face counselling, for you and your family!
Staff recognition award ceremonies
£30 voucher available every month for the nominated ‘Employee of the month’
Opportunities for training and career progression
Salary Sacrifice Pension scheme
Blue Light Card – up to 50% discount across 100’s of retailers
Access to a FREE eye test and discounted glasses
Cashback card – save up to £500 annually, can be used at over 80 big brands
Wellbeing portal:
FREE meditation series
FREE wellbeing podcasts & live virtual events
FREE mental health supprt programmes
FREE workout plans
FREE Live digital gym classes
FREE mindset and wellbeing series
Seasonal Company events, competitions and incentives
Refer a friend scheme – earn up to £250 when referring a friend to work for Harbour Healthcare
On-site parking
Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 5th year running as well as Disability Confident Committed.
Regional Manager (Care Homes) employer: Harbour Healthcare Ltd
Contact Detail:
Harbour Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Care Homes)
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to care homes. Understanding these metrics will help you demonstrate your ability to monitor and improve quality outcomes during interviews.
✨Tip Number 2
Build a network with professionals in the care industry, especially those who have experience with CQC inspections. This can provide you with valuable insights and connections that may benefit your application.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams or improved service quality in previous roles. This will align well with the expectations for managing Care Home managers.
✨Tip Number 4
Research Harbour Healthcare's values and philosophy. Be prepared to discuss how your personal values align with theirs, particularly around dignity, respect, and continuous improvement in care.
We think you need these skills to ace Regional Manager (Care Homes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care home management and showcases your ability to meet business and quality performance targets. Emphasize your leadership skills and any experience with compliance and audits.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing high-quality care and your commitment to continuous improvement. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Key Competencies: Clearly outline your competencies such as commercial awareness, innovative problem-solving, and relationship management. Use concrete examples to demonstrate how you have applied these skills in past positions.
Showcase Your Knowledge: Demonstrate your understanding of the legislative framework and good practice guidance related to CQC and other relevant bodies. This will show that you are well-prepared for the responsibilities of the role.
How to prepare for a job interview at Harbour Healthcare Ltd
✨Show Your Leadership Skills
As a Regional Manager, you'll be expected to lead and inspire Care Home managers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Your Knowledge of Compliance
Familiarize yourself with the legislative framework and good practice guidance related to CQC and other relevant bodies. Be ready to discuss how you ensure compliance and quality standards in care homes.
✨Highlight Your Relationship Management Experience
Building relationships with key stakeholders is crucial. Prepare to share examples of how you've effectively managed relationships with external partners, inspectors, and local authorities.
✨Emphasize Continuous Improvement
Harbour Healthcare values a culture of continuous improvement. Be ready to discuss how you've implemented action plans, monitored progress, and driven improvements in previous roles.
