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- Tasks: Lead and manage care homes, ensuring high-quality standards and continuous improvement.
- Company: Harbour Healthcare, a family-run business with 41 care homes across the UK.
- Benefits: Competitive salary, discounts, wellbeing support, and career progression opportunities.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Management experience in care, ideally with RGN/RMN/RNLD or NVQ Level 5.
- Other info: Join a supportive team with a focus on dignity, respect, and personal growth.
The predicted salary is between 60000 - 84000 £ per year.
Covering 5 homes in the North East. Circa £70k DOE plus mileage and £5k Car Allowance. Harbour Healthcare is a family‑run concern with extensive experience and expertise in the care industry. Our philosophy is simple: we strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.
Who is Harbour Healthcare: A family‑run business with 41 care homes across the UK, growing year by year.
Values:
- Humility
- Accountability
- Achievement
- Passion
- Integrity
Tangible Benefits:
- Discounts on shopping, fashion, day‑outs, travel, entertainment and more.
- Cyle Scheme – up to 39% savings on bike purchase.
- FREE face‑to‑face counselling for you and your family.
- Staff recognition award ceremonies.
- £30 voucher every month for the nominated ‘Employee of the month’.
- Opportunities for training and career progression.
- Salary Sacrifice Pension scheme.
- Blue Light Card – up to 50% discount across 100’s of retailers.
- Free eye test and discounted glasses.
- Cashback card – up to £500 annually, usable at over 80 brands.
- Wellbeing portal: free meditation series, wellbeing podcasts, mental health support programmes, workout plans, live digital gym classes, mindset and wellbeing series.
- Seasonal company events, competitions and incentives.
- Refer a friend scheme – earn up to £250 when referring a friend.
- On‑site parking.
Job Purpose:
Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and create a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in the delivery of strategic objectives.
Principal Role & Accountabilities:
- Conduct detailed monthly provider/compliance visits of each care home, including investigation into KPIs, review and sign‑off of Service Improvement Plans, review of maintenance documentation, and review of the environment.
- Be present in the care homes: visit regularly, interact with staff, monitor customer experience, and support under‑performing homes.
- Agree action plans with Home Managers arising from audits, complaint investigations, etc.; assist in completing elements of these plans.
- Monitor progress of action plans and report any non‑compliance to the Senior Regional Manager.
- Accountable for the care home’s quality outcomes/performance within the group.
- Lead standardisation of documentation and best practice.
- Participate in governance meetings.
- Attend monthly central team meetings to present audit results and discuss actions for under‑performing homes.
- Lead training evaluation and organise/deliver training as required.
- Support/manage Home Managers through coaching, mentorship and development.
- Manage relationships with CQC Inspectors, local authorities and external professionals.
- Provide management cover during Home Manager absences.
- Assist in developing care‑related policies and procedures.
- Conduct disciplinary hearings/appeals/grievances as directed.
- Support Home Managers to deliver business outcomes including sales and marketing initiatives.
- Ensure homes meet Harbour expectations and deliver all Harbour initiatives.
Key Competencies:
- Commercial Awareness
- Innovative Problem Solving
- Communication
- Decision Making
- Negotiating and Influencing
- Thinking Clearly and Analytically
- Relationship Management
- Risk Control and Governance
- Management of Audits
- Audit Reporting
- Flexibility
- Professional Development
- Developing a Culture of Continuous Improvement
Communications and Working Relationships:
Work closely with Home Managers, Directors and professional colleagues to ensure high‑quality standards and maximum efficiency within the care homes. Develop and maintain an external network of relevant contacts, key customers and stakeholders to promote the care homes and company.
Qualifications:
Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent.
Knowledge & Experience:
Broad experience of operating at a management level, preferably multi‑site. Must demonstrate a caring ethos, being concerned for both residents and staff members. Specialist experience and comprehensive legislative knowledge of the framework and good practice guidance relating to CQC and other relevant bodies (Independent Safeguarding Authority, Disclosure and Barring Service, Nursing and Midwifery Council). All positions require an Enhanced DBS check in relation to children and adults.
Job Types: Full‑time, Permanent.
Regional Manager (Care Homes) in North East employer: Harbour Healthcare Ltd
Contact Detail:
Harbour Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Care Homes) in North East
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care industry. Attend local events, join online forums, or even reach out to current employees at Harbour Healthcare. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Harbour Healthcare's values and think about how your experience aligns with their mission of providing excellent care. Be ready to share specific examples of how you've demonstrated humility, accountability, and passion in your previous roles.
✨Tip Number 3
Show up in person if you can! Visiting the care homes and interacting with staff can give you a real feel for the environment. Plus, it shows your commitment and genuine interest in the role, which can really impress the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily. Let’s get you that Regional Manager position!
We think you need these skills to ace Regional Manager (Care Homes) in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Manager role. Highlight your management experience in care homes and any relevant qualifications, like RGN/RMN/RNLD or NVQ Level 5.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing excellent care and how your values align with Harbour Healthcare's philosophy. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet business and quality performance targets. Use numbers and examples to illustrate your impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our family at Harbour Healthcare!
How to prepare for a job interview at Harbour Healthcare Ltd
✨Know Your Care Standards
Familiarise yourself with the CQC standards and regulations. Be ready to discuss how you would ensure compliance across multiple care homes, as this is crucial for the Regional Manager role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Highlight your approach to coaching and mentoring Home Managers, as well as how you foster a culture of continuous improvement.
✨Demonstrate Commercial Awareness
Understand the financial aspects of running care homes. Be prepared to discuss how you would drive business performance while maintaining high-quality care, showcasing your ability to balance both priorities.
✨Engage with Their Values
Harbour Healthcare values humility, accountability, achievement, passion, and integrity. Think of specific instances where you've embodied these values in your previous roles, and be ready to share them during the interview.
