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- Tasks: Lead operations across 40 care homes, ensuring high-quality, person-centred care.
- Company: Harbour Healthcare, a leader in the care sector with a focus on quality and compliance.
- Benefits: Competitive salary, travel opportunities, and professional development in a rewarding environment.
- Other info: Opportunity for career growth and to influence strategic development in care services.
- Why this job: Make a real difference in people's lives while leading a dedicated team.
- Qualifications: Experience in senior operations within the care sector and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Operational Leadership & Support
- Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care.
- Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips.
- Lead implementation of new policies, procedures, and improvement plans across the estate.
- Ensure effective communication and collaboration across all operational levels.
- Conduct regular regional and home visits to support and guide local leadership.
Quality & Compliance
- Support Regional Managers in ensuring homes are fully compliant with CQC/Care Inspectorate (Wales) standards and internal governance frameworks.
- Participate in and support preparation for CQC and Care Inspectorate inspections, internal audits, and safeguarding investigations.
- Promote a culture of continuous improvement and learning.
Leadership & People Management
- Mentor and develop Regional Managers, supporting their leadership capabilities and performance.
- Deputise for the Operations Director in meetings, reporting, and decision-making as needed.
- Support recruitment, onboarding, and development of senior care-home leaders (e.g., Home Managers).
Strategic Development
- Contribute to business planning, growth strategy, and innovation projects.
- Identify risks and opportunities at both regional and national levels, escalating appropriately.
- Support integration and mobilisation of new homes or services into the operational portfolio.
Performance Monitoring & Reporting
- Analyse performance data, providing insights and recommendations to the Operations Director.
- Lead or contribute to the resolution of underperformance or operational crises.
Essential Requirements
- Proven experience in a senior operations role within the care sector, preferably across multiple sites.
- In-depth knowledge of CQC and Care Inspectorate regulations and best practices in adult social care.
- Strong leadership, mentoring, and team-development skills.
- Excellent communication, analytical, and problem-solving abilities.
- Willingness and ability to travel nationally on a regular basis.
- Valid driving licence.
- Enhanced DBS check (children and adults).
Desirable
- Relevant health or social care qualification (e.g., RN, NVQ Level 5 in Health & Social Care or Leadership & Management).
- Five years’ experience in a senior operational role.
- Experience in leading through regulatory inspection or turnaround situations.
- Commercial acumen with budget and financial management experience.
Head of Operations (Care Homes) in North East employer: Harbour Healthcare Ltd
Contact Detail:
Harbour Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Care Homes) in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research Harbour Healthcare and understand their values and operations. Prepare examples from your past experiences that showcase your leadership and compliance skills, especially in multi-site management.
✨Tip Number 3
Showcase your passion for quality care! During interviews, emphasise your commitment to person-centred care and continuous improvement. Share how you've successfully led teams through challenges and maintained high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Operations (Care Homes) in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your leadership experience in the care sector and any relevant achievements that showcase your ability to drive performance and compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational leadership in care homes. Share specific examples of how you've supported teams and improved services in previous roles.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of CQC and Care Inspectorate regulations. We want to see how you’ve navigated inspections or audits in the past and what you learned from those experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Harbour Healthcare Ltd
✨Know Your Regulations
Make sure you brush up on CQC and Care Inspectorate regulations before the interview. Being able to discuss these standards confidently will show that you understand the compliance landscape and can lead care homes effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored and developed teams in previous roles. Highlight specific instances where your leadership made a difference, especially in challenging situations or during inspections.
✨Demonstrate Strategic Thinking
Be ready to discuss your experience with business planning and growth strategies. Think about how you can contribute to innovation projects and be prepared to share ideas on identifying risks and opportunities.
✨Engage with Performance Metrics
Familiarise yourself with performance monitoring and reporting. Be prepared to analyse data and provide insights, as this role requires a strong analytical mindset to tackle underperformance and operational crises.