Regional Manager (Care Homes) in Newcastle upon Tyne

Covering 5 homes in the North East. Circa 75k DOE plus mileage and 5k Car Allowance. NMC Pin Required. Candidate must have a minimum of 3 years of regional/multi-site experience.

Harbour Healthcare is a family‑run concern with considerable experience and expertise in the care industry. Our philosophy is to provide an excellent standard of care to our residents, treating them with complete dignity and respect.

We care more about you sharing and demonstrating our values, which are:

• Humility
• Accountability
• Achievement
• Passion
• Integrity

What are the tangible benefits for working for Harbour?

• Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
• Cycle Scheme – up to 39% savings on your bike purchase
• FREE face‑to‑face counselling, for you and your family!
• Staff recognition award ceremonies
• £30 voucher available every month for the nominated ‘Employee of the month’
• Opportunities for training and career progression
• Salary Sacrifice Pension scheme
• Blue Light Card – up to 50% discount across 100’s of retailers
• Access to a FREE eye test and discounted glasses
• Cashback card – save up to £500 annually, can be used at over 80 big brands
• Wellbeing portal: FREE meditation series, FREE wellbeing podcasts & live virtual events, FREE mental health support programmes, FREE workout plans, FREE Live digital gym classes, FREE mindset and wellbeing series
• Seasonal Company events, competitions and incentives
• Refer a friend scheme – earn up to £250 when referring a friend to work for Harbour Healthcare
• On‑site parking

1. Job Purpose: Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and create a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in the delivery of strategic objectives.

2. Principal Role & Accountabilities:

• Conduct detailed monthly Provider/Compliance visits of each Care Home, including but not limited to an investigation into KPI’s, review and monthly sign off of Service Improvement Plan, review of Maintenance documentation, review of environment etc.
• Be present in the Care Homes. Visit all Care Homes at regular intervals; interact with home‑based staff and monitor customer experience; focus time and support toward under‑performing Homes.
• Agree with Home Manager the action plans arising as the result of the internal audits, complaint investigation outcomes etc.
• Assist the Home Manager by completing elements of the action plan as appropriate.
• Monitor progress of action plan and report any non‑compliance/non‑cooperation from Home staff to the Senior Regional Manager.
• Accountable for the Care Home’s quality outcomes/performance within the group.
• Take the lead in agreeing on standardisation of documentation and best practice.
• Participate in Governance Meetings.
• Attend monthly Central Team meetings to present audit results and discuss actions to address underperforming homes.
• Take the lead in evaluating training statistics and organising/delivering training as required.
• Effectively support/manage the Home Managers through coaching, mentorship and development to educate, inspire and motivate.
• Effectively manage relationships with CQC Inspectors, the Local Authority and other external professional colleagues.
• Provide Management cover as appropriate in homes during periods of Home Manager absence.
• Assist the Company with the development of care related Policies and Procedures.
• Conduct disciplinary hearings/appeals/grievances as directed by the Senior Regional Manager.
• Support/manage Home Managers to deliver business outcomes including Sales and Marketing initiatives.
• Support/manage Home Managers to maintain homes within Harbour expectations.
• Support Home Manager to deliver all Harbour initiatives.

3. Key Competencies: Commercial Awareness, Innovative Problem Solving, Communication, Decision Making, Negotiating and Influencing, Thinking Clearly and Analytically, Relationship Management, Risk Control and Governance, Management of Audits, Audit Reporting, Flexibility, Professional Development and Developing a Culture of Continuous Improvement.

4. Communications and Working Relationships: Work closely with Home Managers, Directors and professional colleagues to ensure high‑quality standards and maximum efficiency within the Care Homes. Develop and maintain an appropriate external network of relevant contacts, key customers and stakeholders aimed at promoting the Care Homes and Company.

5. Framework, Boundaries, Decision Making Authority and Responsibility: Commercial Awareness, Care Environment, Innovative Problem Solving, Communication, Decision Making, Negotiating and Influencing, Thinking Clearly and Analytically, Relationship Management, Risk, Control and Governance, Management of Audits, Audit Reporting, Flexibility, Professional Development, Developing a Culture of Continuous Improvement.

6. Qualifications: Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent.

7. Knowledge & Experience: Broad experience of operating at a management level preferably multi‑site. Must demonstrate a caring ethos; being concerned for both residents and staff members. Will have specialist experience and comprehensive legislative knowledge, technically and operationally in respect of the legislative framework and good practice guidance as it relates to CQC and other relevant bodies as applicable i.e. Independent Safeguarding Authority, Disclosure and Barring Service, and the Nursing and Midwifery Council etc.

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults. Interested? – Go on and click that apply button now!

Job Types: Full‑time, Permanent