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- Tasks: Lead and manage care homes, ensuring quality service and performance targets are met.
- Company: Harbour Healthcare, a family-run business with a strong commitment to care.
- Benefits: Competitive salary, wellbeing support, discounts, and opportunities for career progression.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: RGN/RMN/RNLD or NVQ Level 5, with multi-site management experience.
- Other info: Join a growing company that values humility, accountability, and integrity.
The predicted salary is between 60000 - 84000 £ per year.
Benefits
- Wellbeing portal: FREE meditation series
- FREE wellbeing podcasts & live virtual events
- FREE mental health support programmes
- FREE workout plans
- FREE Live digital gym classes
- FREE mindset and wellbeing series
- Seasonal Company events, competitions and incentives
- Refer a friend scheme - earn up to £250 when referring a friend to work for Harbour Healthcare
- On-site parking
Job Purpose
Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and create a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in the delivery of strategic objectives.
Principal Role & Accountabilities
- Conduct detailed monthly Provider/Compliance visits of each Care Home, including but not limited to an investigation into KPI's, review and monthly sign off of Service Improvement Plan, review of Maintenance documentation, review of environment etc.
- Be present in the Care Homes. Visit all Care Homes at regular intervals; interact with home-based staff and monitor customer experience; focus time and support toward under-performing Homes.
- Agree with Home Manager the action plans arising as the result of the internal audits, complaint investigation outcomes etc.
- Assist the Home Manager by completing elements of the action plan as appropriate.
- Monitor progress of action plan and report any non-compliance/non-cooperation from Home staff to the Senior Regional Manager.
- Accountable for the Care Home's quality outcomes/performance within the group.
- Take the lead in agreeing on standardisation of documentation and best practice.
- Participate in Governance Meetings.
- Attend monthly Central Team meetings to present audit results and discuss actions to address underperforming homes.
- Take the lead in evaluating training statistics and organising/delivering training as required.
- Effectively support/manage the Home Managers through coaching, mentorship and development to educate, inspire and motivate.
- Effectively manage relationships with CQC Inspectors, the Local Authority and other external professional colleagues.
- Provide Management cover as appropriate in homes during periods of Home Manager absence.
- Assist the Company with the development of care related Policies and Procedures.
- Conduct disciplinary hearings/appeals/grievances as directed by the Senior Regional Manager.
- Support/manage Home Managers to deliver business outcomes including Sales and Marketing initiatives.
- Support/manage Home Managers to maintain homes within Harbour expectations.
- Support Home Manager to deliver all Harbour initiatives.
Key Competencies
- Commercial Awareness
- Innovative Problem Solving
- Communication
- Decision Making
- Negotiating and Influencing
- Thinking Clearly and Analytically
- Relationship Management
- Risk Control and Governance
- Management of Audits
- Audit Reporting
- Flexibility
- Professional Development and Developing a Culture of Continuous Improvement
Communications and Working Relationships
Work closely with Home Managers, Directors and professional colleagues to ensure high-quality standards and maximum efficiency within the Care Homes. Develop and maintain an appropriate external network of relevant contacts, key customers and stakeholders aimed at promoting the Care Homes and Company.
Framework, Boundaries, Decision Making Authority and Responsibility
- Commercial Awareness
- Care Environment
- Innovative Problem Solving
- Communication
- Decision Making
- Negotiating and Influencing
- Thinking Clearly and Analytically
- Relationship Management
- Risk, Control and Governance
- Management of Audits
- Audit Reporting
- Flexibility
- Professional Development
- Developing a Culture of Continuous Improvement
The Person
Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent.
Knowledge & Experience
Broad experience of operating at a management level preferably multi-site. Must demonstrate a caring ethos; being concerned for both residents and staff members. Will have specialist experience and comprehensive legislative knowledge, technically and operationally in respect of: The legislative framework and good practice guidance as it relates to CQC and other relevant bodies as applicable i.e. Independent Safeguarding Authority, Disclosure and Barring Service, and the Nursing and Midwifery Council etc.
Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 5th year running as well as Disability Confident Committed. Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.
Circa 75k DOE plus mileage and 5k Car Allowance. NMC Pin Required. Candidate must have a minimum of 3 years of regional/multi-site experience.
Harbour Healthcare is a family-run concern, although one with very considerable experience and expertise in the care industry. Our philosophy is actually quite simple: We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.
Who is Harbour Healthcare?
We are a Family run business with 41 Care Homes across the UK and are growing year by year. Having family traditions at heart, our philosophy is actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.
Values
- Humility
- Accountability
- Achievement
- Passion
- Integrity
What are the Tangible benefits for working for Harbour?
- Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
- Cycle Scheme - up to 39% savings on your bike purchase
- FREE face-to-face counselling, for you and your family!
- Staff recognition award ceremonies
- £30 voucher available every month for the nominated 'Employee of the month'
- Opportunities for training and career progression
- Salary Sacrifice Pension scheme
- Blue Light Card - up to 50% discount across 100's of retailers
Job Types: Full-time, Permanent
Clinical Regional Manager - Care Homes in Newcastle upon Tyne employer: Harbour Healthcare Ltd
Contact Detail:
Harbour Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Regional Manager - Care Homes in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Harbour Healthcare stands for and think about how your experience aligns with their mission. This will help you shine during those crucial conversations.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Clinical Regional Manager - Care Homes in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Regional Manager role. Highlight your management experience in care homes and any relevant qualifications, like RGN/RMN/RNLD or NVQ Level 5. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering quality care and how you can contribute to our mission at Harbour Healthcare. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's improving care standards or leading successful audits, we want to know how you've made a difference in your previous roles. Numbers and specific examples work wonders!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Harbour Healthcare Ltd
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the key competencies listed in the job description. Brush up on your knowledge of CQC regulations and care standards, as well as Harbour Healthcare's values. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
As a Clinical Regional Manager, you'll be managing multiple care homes. Prepare examples of how you've successfully led teams in the past. Think about times when you’ve improved performance or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Caring Ethos
Harbour Healthcare values a caring ethos. Be ready to discuss how you prioritise the wellbeing of both residents and staff. Share specific examples of how you’ve fostered a supportive environment in previous roles, as this aligns perfectly with their philosophy.
