At a Glance
- Tasks: Lead IT support and infrastructure for care homes across the UK, tackling complex tech challenges.
- Company: Join a dynamic organisation dedicated to providing top-notch technology services.
- Benefits: Competitive salary, £5K car allowance, mileage, and opportunities for professional growth.
- Other info: Enjoy a flexible work environment with travel opportunities and career advancement.
- Why this job: Make a real difference in tech support while enhancing your skills in a supportive environment.
- Qualifications: Proven experience in IT support, infrastructure management, and strong problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
Location: Homebase (with travel to regional sites as required)
Reports to: Head of IT
Type: Full-time £K- £K Depending on experience + £5K Car Allowance and mileage
Role Overview
We are seeking an experienced and proactive Senior IT Support & Infrastructure Engineer to join our IT team. Overseeing our care homes across the UK. This is a senior technical role responsible for supporting and developing a complex hybrid IT environment across a multi-site organisation. The successful candidate will act as the highest technical escalation point, providing expert support across Microsoft, infrastructure, networking, endpoint management and business-critical systems. The role combines hands-on technical support, infrastructure management, project delivery and stakeholder engagement, ensuring reliable, secure and efficient technology services across the business.
Key Responsibilities
- Act as the senior technical escalation point for complex IT incidents and problems across the organisation.
- Administer and support Microsoft services, including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, licensing and permissions management.
- Manage endpoint and mobile device administration through Microsoft Intune, including device enrolment, policy management and troubleshooting.
- Configure, maintain and troubleshoot networking infrastructure, including switches, firewalls, VPNs, VLANs and site connectivity.
- Deliver infrastructure, cloud and Microsoft projects from planning and implementation through to testing, documentation and post-deployment support.
- Provide technical leadership, mentoring and guidance to colleagues and junior team members.
- Liaise with suppliers, third-party vendors and internal stakeholders to resolve technical issues and support business objectives.
- Support site-based technologies including access control systems, VoIP platforms and business-critical applications.
- Participate in business continuity activities, including occasional out-of-hours support and site visits when required.
Senior It Support Infrastructure Engineer in Stockport employer: Harbour Healthcare Limited
Harbour Healthcare Limited is an exceptional employer, offering a nurturing and supportive work culture that prioritises the well-being of both residents and staff. With a strong focus on employee growth opportunities and continuous improvement, you will be part of a dedicated team committed to delivering high-quality, person-centred care in a warm environment. Located in a vibrant community, this role not only allows you to make a meaningful impact but also provides unique advantages such as strong relationships with families and healthcare professionals.
Contact Details:
Harbour Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior It Support Infrastructure Engineer in Stockport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Harbour Healthcare Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Harbour Healthcare Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Harbour Healthcare Limited!
✨Direct Apply to Harbour Healthcare Limited
Let's not forget to apply directly through the Harbour Healthcare Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior It Support Infrastructure Engineer in Stockport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Harbour Healthcare Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Harbour Healthcare Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Harbour Healthcare Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
