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- Tasks: Lead and manage care homes, ensuring high-quality standards and continuous improvement.
- Company: Harbour Healthcare, a family-run business dedicated to excellent resident care.
- Benefits: Competitive salary, car allowance, discounts, and wellness support.
- Why this job: Make a real difference in residents' lives while growing your career in a supportive environment.
- Qualifications: Must have NMC Pin and 3 years of regional management experience.
- Other info: Join a dynamic team with opportunities for training and career progression.
The predicted salary is between 36000 - 60000 £ per year.
Covering 5 homes in the North East. Circa k DOE plus mileage and 5k Car Allowance. NMC Pin Required. Candidate must have a minimum of 3 years of regional/multi-site experience.
Harbour Healthcare is a family-run concern with considerable experience and expertise in the care industry. Our philosophy is simple: We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.
We care more about you sharing and demonstrating our values, which are:
- Humility
- Accountability
- Achievement
- Passion
- Integrity
What are the tangible benefits for working for Harbour?
- Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
- Cycle Scheme – up to % savings on your bike purchase
- FREE face-to-face counselling, for you and your family!
- Staff recognition award ceremonies
- £ voucher available every month for the nominated ‘Employee of the month’
- Opportunities for training and career progression
- Salary Sacrifice Pension scheme
- Blue Light Card – up to % discount across ’s of retailers
- Access to a FREE eye test and discounted glasses
- Cashback card – save up to £ annually, can be used at over big brands
- Wellbeing portal:
- FREE meditation series
- FREE wellbeing podcasts & live virtual events
- FREE mental health support programmes
- FREE workout plans
- FREE Live digital gym classes
- FREE mindset and wellbeing series
Job Purpose: Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and create a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in the delivery of strategic objectives.
Principal Role & Accountabilities:
- Conduct detailed monthly Provider/Compliance visits of each Care Home, including but not limited to an investigation into KPI’s, review and monthly sign off of Service Improvement Plan, review of Maintenance documentation, review of environment etc.
- Be present in the Care Homes. Visit all Care Homes at regular intervals; interact with home-based staff and monitor customer experience; focus time and support toward under-performing Homes.
- Agree with Home Manager the action plans arising as the result of the internal audits, complaint investigation outcomes etc.
- Assist the Home Manager by completing elements of the action plan as appropriate.
- Monitor progress of action plan and report any non-compliance/non-cooperation from Home staff to the Senior Regional Manager.
- Accountable for the Care Home’s quality outcomes/performance within the group.
- Take the lead in agreeing on standardisation of documentation and best practice.
- Participate in Governance Meetings.
- Attend monthly Central Team meetings to present audit results and discuss actions to address underperforming homes.
- Take the lead in evaluating training statistics and organising/delivering training as required.
- Effectively support/manage the Home Managers through coaching, mentorship and development to educate, inspire and motivate.
- Effectively manage relationships with CQC Inspectors, the Local Authority and other external professional colleagues.
- Provide Management cover as appropriate in homes during periods of Home Manager absence.
- Assist the Company with the development of care related Policies and Procedures.
- Conduct disciplinary hearings/appeals/grievances as directed by the Senior Regional Manager.
- Support/manage Home Managers to deliver business outcomes including Sales and Marketing initiatives.
- Support/manage Home Managers to maintain homes within Harbour expectations.
- Support Home Manager to deliver all Harbour initiatives.
Key Competencies:
- Commercial Awareness
- Innovative Problem Solving
- Communication
- Decision Making
- Negotiating and Influencing
- Thinking Clearly and Analytically
- Relationship Management
- Risk Control and Governance
- Management of Audits
- Audit Reporting
- Flexibility
- Professional Development
- Developing a Culture of Continuous Improvement
Communications and Working Relationships:
Work closely with Home Managers, Directors and professional colleagues to ensure high-quality standards and maximum efficiency within the Care Homes. Develop and maintain an appropriate external network of relevant contacts, key customers and stakeholders aimed at promoting the Care Homes and Company.
Qualifications:
- Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent
Knowledge & Experience:
- Broad experience of operating at a management level preferably multi-site.
- Must demonstrate a caring ethos; being concerned for both residents and staff members.
- Will have specialist experience and comprehensive legislative knowledge, technically and operationally in respect of:
- The legislative framework and good practice guidance as it relates to CQC and other relevant bodies as applicable i.e. Independent Safeguarding Authority, Disclosure and Barring Service, and the Nursing and Midwifery Council etc.
Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.
Regional Manager (Care Homes) in Newcastle upon Tyne employer: Harbour Healthcare Limited
Contact Detail:
Harbour Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Care Homes) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry, especially those who might know someone at Harbour Healthcare. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Harbour Healthcare's values and recent achievements. Show us how your experience aligns with our mission of providing excellent care and how you embody our core values.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for care and management!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Regional Manager (Care Homes) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for providing excellent care shine through. We want to see how you embody our values of humility, accountability, and integrity in your previous roles.
Tailor Your Experience: Make sure to highlight your regional or multi-site experience clearly. We’re looking for someone who can manage multiple care homes effectively, so be specific about your achievements and responsibilities in similar roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family at Harbour Healthcare.
How to prepare for a job interview at Harbour Healthcare Limited
✨Know Your Stuff
Make sure you’re well-versed in Harbour Healthcare’s values and philosophy. Understand their commitment to dignity and respect for residents, and be ready to discuss how your experience aligns with these principles.
✨Showcase Your Experience
With a minimum of 3 years in regional or multi-site management required, prepare specific examples from your past roles that demonstrate your ability to manage multiple care homes effectively. Highlight any successes in improving care quality or staff performance.
✨Engage with the Culture
Harbour Healthcare is family-run, so it’s important to convey your understanding of and fit within a family-oriented culture. Share experiences where you’ve fostered teamwork and collaboration among staff, showing that you can maintain a positive environment.
✨Prepare for Scenario Questions
Expect questions about handling compliance issues or underperforming homes. Think through potential scenarios and how you would address them, demonstrating your problem-solving skills and ability to maintain high standards in care.
