At a Glance
- Tasks: Maximise occupancy and drive revenue growth across care homes while building strong community relationships.
- Company: Join Harbour Healthcare, a family-oriented company with a stellar local reputation.
- Benefits: Enjoy discounts, free counselling, training opportunities, and a supportive work environment.
- Other info: Dynamic role with potential for career progression and personal development.
- Why this job: Make a real difference in residents' lives while achieving your career goals.
- Qualifications: Sales experience and strong relationship-building skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Customer Relationship Manager
Harrogate Based.
Harbour Healthcare
£35K - £45Kplus bonus structure and great benefits.
Harbour Healthcare are recruiting for a
Customer Relationship Manager in the Harrogate area.
Harbour Healthcare set high standards for resident care, working for Harbour Healthcare will mean that you are joining a team that put residents care and comfort before everything else.
Our team are professional, respectful, responsible, well trained and have high expectations of themselves and each other.
This represents a great opportunity for the right individual, who will be positive, self-motivated, friendly, and proactive.
We are looking for someone who is experienced in the field to join our established team of professionals.
We are located close to the heart of Warrington and with a great reputation locally, you would be joining a family, not just a business.
Role Overview
This is a high impact, target-driven role focused on maximising occupancy, increasing private fee levels, and driving revenue growth across a portfolio of care homes.
Reporting to the Head of Business Development, you will take full ownership of the enquiry pipeline, from lead generation through to conversion while building strong referral networks and raising the profile of each home within the local community and healthcare sector.
This role is ideal for a commercially minded individual who thrives on hitting targets, building relationships, and delivering measurable results.
- Key Performance Indicators
- Occupancy % across assigned homes
- Growth in private fee residents
- Average weekly fee improvement
- Enquiry response time and conversion rate
- Volume of new enquiries generated
- Strength of referral relationships
- Online reputation, reviews and ratings
Skills & Experience
- Proven track record in sales, business development, or occupancy growth
- Experience hitting and exceeding targets
- Strong closing and conversion skills
- Excellent communication and relationship-building ability
- Experience managing multiple sites is advantageous
- Comfortable using CRM systems and tracking performance data
- Full UK driving licence
- Personal Attributes
- Highly driven and results-focused
- Commercially aware
- Proactive and resilient
- Professional and confident
- Empathetic with families
- Additional Information
Initially responsible for three homes across Yorkshire. Portfolio can expand or change based on business needs and occupancy performance.
What are the Tangible benefits for working for Harbour?
- Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
- Cycle Scheme – up to 39% savings on your bike purchase
• FREE face-to-face counselling, for you and your family!
- Staff recognition award ceremonies
- £30 voucher available every month for the nominated ‘Employee of the month’
- Opportunities for training and career progression
- Salary Sacrifice Pension scheme
- Blue Light Card – up to 50% discount across 100’s of retailers
- Access to a FREE eye test and discounted glasses
- Cashback card – save up to £500 annually, can be used at over 80 big brands
• Wellbeing portal
- FREE meditatin series
- FREE wellbeing pdcasts & live virtual events
- FREE mental health supprt programmes
- FREE wrkout plans
- FREE Live digital gym classes
- FREE mindset and wellbeing series
- Seasonal Company events, competitions and incentives
- Refer a friend scheme – earn upto £250 when referring a friend to work for Harbour Healthcare
- On-site parking
We will give you all the training and support you need, such as obtaining a qualification in health and social care and opportunities for promotion and career growth.
Please note that all our positions require an Enhanced DBS check in relation to Children and adults.
We would love to hear from you.
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Customer Relationship Manager in Harrogate employer: Harbour Healthcare Limited
Harbour Healthcare Limited is an exceptional employer, offering a nurturing and supportive work culture that prioritises the well-being of both residents and staff. With a strong focus on employee growth opportunities and continuous improvement, you will be part of a dedicated team committed to delivering high-quality, person-centred care in a warm environment. Located in a vibrant community, this role not only allows you to make a meaningful impact but also provides unique advantages such as strong relationships with families and healthcare professionals.
Contact Details:
Harbour Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harbour Healthcare Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harbour Healthcare Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Manager in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harbour Healthcare Limited:Your cover letter is your chance to shine! Tell us why you want to work at Harbour Healthcare Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harbour Healthcare Limited!
How to prepare for a job interview at Harbour Healthcare Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
