At a Glance
- Tasks: Lead and manage care homes, ensuring high-quality standards and continuous improvement.
- Company: Harbour Healthcare, a family-run business dedicated to excellent resident care.
- Benefits: Competitive salary, car allowance, discounts, wellness support, and career progression opportunities.
- Other info: Join a dynamic team with a strong focus on values and community.
- Why this job: Make a real difference in residents' lives while growing your career in a supportive environment.
- Qualifications: Must have NMC Pin and 3 years of regional management experience.
The predicted salary is between 36000 - 60000 £ per year.
Covering 5 homes in the North East. Circa k DOE plus mileage and 5k Car Allowance. NMC Pin Required. Candidate must have a minimum of 3 years of regional/multi-site experience.
Harbour Healthcare is a family-run concern with considerable experience and expertise in the care industry. Our philosophy is to provide an excellent standard of care to our residents, treating them with complete dignity and respect.
We care more about you sharing and demonstrating our values, which are:
- Humility
- Accountability
- Achievement
- Passion
- Integrity
What are the Tangible benefits for working for Harbour?
- Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
- Cycle Scheme – up to % savings on your bike purchase
- FREE face-to-face counselling, for you and your family!
- Staff recognition award ceremonies
- £ voucher available every month for the nominated ‘Employee of the month’
- Opportunities for training and career progression
- Salary Sacrifice Pension scheme
- Blue Light Card – up to % discount across ’s of retailers
- Access to a FREE eye test and discounted glasses
- Cashback card – save up to £ annually, can be used at over big brands
- Wellbeing portal:
- FREE meditation series
- FREE wellbeing podcasts & live virtual events
- FREE mental health support programmes
- FREE workout plans
- FREE Live digital gym classes
- FREE mindset and wellbeing series
- Seasonal Company events, competitions and incentives
- Refer a friend scheme – earn up to £ when referring a friend to work for Harbour Healthcare
- On-site parking
Job Purpose: Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and create a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in the delivery of strategic objectives.
Principal Role & Accountabilities:
- Conduct detailed monthly Provider/Compliance visits of each Care Home, including but not limited to an investigation into KPI’s, review and monthly sign off of Service Improvement Plan, review of Maintenance documentation, review of environment etc.
- Be present in the Care Homes. Visit all Care Homes at regular intervals; interact with home-based staff and monitor customer experience; focus time and support toward under-performing Homes.
- Agree with Home Manager the action plans arising as the result of the internal audits, complaint investigation outcomes etc.
- Assist the Home Manager by completing elements of the action plan as appropriate.
- Monitor progress of action plan and report any non-compliance/non-cooperation from Home staff to the Senior Regional Manager.
- Accountable for the Care Home’s quality outcomes/performance within the group.
- Take the lead in agreeing on standardisation of documentation and best practice.
- Participate in Governance Meetings.
- Attend monthly Central Team meetings to present audit results and discuss actions to address underperforming homes.
- Take the lead in evaluating training statistics and organising/delivering training as required.
- Effectively support/manage the Home Managers through coaching, mentorship and development to educate, inspire and motivate.
- Effectively manage relationships with CQC Inspectors, the Local Authority and other external professional colleagues.
- Provide Management cover as appropriate in homes during periods of Home Manager absence.
- Assist the Company with the development of care related Policies and Procedures.
- Conduct disciplinary hearings/appeals/grievances as directed by the Senior Regional Manager.
- Support/manage Home Managers to deliver business outcomes including Sales and Marketing initiatives.
- Support/manage Home Managers to maintain homes within Harbour expectations.
- Support Home Manager to deliver all Harbour initiatives.
Key Competencies:
- Commercial Awareness
- Innovative Problem Solving
- Communication
- Decision Making
- Negotiating and Influencing
- Thinking Clearly and Analytically
- Relationship Management
- Risk Control and Governance
- Management of Audits
- Audit Reporting
- Flexibility
- Professional Development
- Developing a Culture of Continuous Improvement
Communications and Working Relationships:
Work closely with Home Managers, Directors and professional colleagues to ensure high-quality standards and maximum efficiency within the Care Homes. Develop and maintain an appropriate external network of relevant contacts, key customers and stakeholders aimed at promoting the Care Homes and Company.
Qualifications:
Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent.
Knowledge & Experience:
Broad experience of operating at a management level preferably multi-site. Must demonstrate a caring ethos; being concerned for both residents and staff members. Will have specialist experience and comprehensive legislative knowledge, technically and operationally in respect of the legislative framework and good practice guidance as it relates to CQC and other relevant bodies as applicable i.e. Independent Safeguarding Authority, Disclosure and Barring Service, and the Nursing and Midwifery Council etc.
Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.
Regional Manager (Care Homes) in Durham employer: Harbour Healthcare Limited
Harbour Healthcare is an exceptional employer, offering a supportive and family-oriented work culture that prioritises the dignity and respect of both residents and staff. With a strong commitment to employee growth through training opportunities and a range of tangible benefits including discounts, wellness programmes, and recognition awards, we ensure our team feels valued and motivated. Located in the North East, our expanding network of care homes provides a fulfilling environment for Regional Managers to make a meaningful impact in the community.
Contact Details:
Harbour Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager (Care Homes) in Durham
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Harbour Healthcare Limited for the Regional Manager (Care Homes) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Regional Manager (Care Homes) in Durham
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Harbour Healthcare Limited, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Harbour Healthcare Limited, and how you can make a difference!
How to prepare for a job interview at Harbour Healthcare Limited
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Harbour Healthcare Limited.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Harbour Healthcare Limited appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Harbour Healthcare Limited supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
