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- Tasks: Lead operations across care homes, ensuring high-quality, person-centred care and compliance.
- Company: Harbour Healthcare, a family-run business dedicated to excellent care and community engagement.
- Benefits: Comprehensive training, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in senior operations within the care sector and strong leadership abilities.
- Other info: Join a growing company that values diversity and teamwork.
The predicted salary is between 48000 - 72000 £ per year.
The Head of Operations will play a pivotal national leadership role in supporting the Director of Operations and designated Regional Managers to deliver excellent operational performance across care homes. This role will ensure the highest standards of care, compliance, and business efficiency are maintained, and will deputise for the Director of Operations when required.
Operational Leadership & Support
- Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care.
- Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips.
- Lead on the implementation of new policies, procedures, and improvement plans across the estate.
- Ensure effective communication and collaboration across all operational levels.
- Conduct regular regional and home visits to support and guide local leadership.
Quality & Compliance
- Support Regional Managers in ensuring homes are fully compliant with CQC / Care Inspectorate (Wales) standards and internal governance frameworks.
- Participate in and support preparation for CQC / Care Inspectorate (Wales) inspections, internal audits, and safeguarding investigations.
- Promote a culture of continuous improvement and learning.
Leadership & People Management
- Mentor and develop Regional Managers, supporting their leadership capabilities and performance.
- Deputise for the Operations Director in meetings, reporting, and decision-making as needed.
- Support recruitment, onboarding, and development of senior care home leaders (e.g., Home Managers).
Strategic Development
- Contribute to business planning, growth strategy, and innovation projects.
- Identify risks and opportunities at both regional and national levels, escalating appropriately.
- Support integration and mobilisation of new homes or services into the operational portfolio.
Performance Monitoring & Reporting
- Analyse performance data, providing insights and recommendations to the Operations Director.
- Lead or contribute to the resolution of underperformance or operational crises.
Essential Requirements
- Proven experience in a senior operations role within the care sector, preferably across multiple sites.
- In-depth knowledge of CQC / CIW regulations and best practices in adult social care.
- Strong leadership, mentoring, and team development skills.
- Excellent communication, analytical, and problem-solving abilities.
- Willingness and ability to travel nationally on a regular basis.
- Driving licence.
Desirable
- Relevant health or social care qualification (e.g., RN, NVQ Level 5 in Health & Social Care or Leadership & Management).
- Five years’ experience in a senior operational role.
- Experience in leading through regulatory inspection or turnaround situations.
- Commercial acumen with budget and financial management experience.
Who are Harbour Healthcare?
We are a family-run business with care homes across the UK and are growing year by year. Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace. Having family traditions at heart, our philosophy is actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect. We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are: Humility, Accountability, Achievement, Passion, Integrity.
We will give you all the training and support you need, such as obtaining a qualification in health and social care and opportunities for promotion and career growth. Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top Awards, now for the 5th year running as well as Disability Confident Committed.
Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.
Head of Operations (Care Homes) in Birmingham employer: Harbour Healthcare Limited
Contact Detail:
Harbour Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Care Homes) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Head of Operations role or can put in a good word for you.
✨Tip Number 2
Get your research hat on! Familiarise yourself with Harbour Healthcare's values and recent achievements. When you land that interview, you’ll be able to show how your experience aligns with their mission and how you can contribute to their growth.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to operational leadership and compliance in care homes. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Harbour Healthcare family.
We think you need these skills to ace Head of Operations (Care Homes) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in operational leadership and compliance within the care sector. We want to see how your skills align with our values and the specific requirements mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering high-quality, person-centred care. Share specific examples of how you've led teams or improved operations in previous roles, and don’t forget to mention your commitment to our values.
Showcase Your Leadership Skills: As a potential Head of Operations, we’re keen to see your leadership style. Include examples of how you’ve mentored others and driven performance improvements. We love seeing candidates who can inspire and develop their teams while maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can ensure all your documents are submitted correctly and you’ll be kept in the loop about your application status. Plus, it shows us you’re proactive!
How to prepare for a job interview at Harbour Healthcare Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC and CIW regulations. Being able to discuss these confidently will show that you’re serious about compliance and quality care, which is crucial for the Head of Operations role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you mentored others or turned around underperforming situations. This will demonstrate your capability to support Regional Managers effectively.
✨Be Ready to Discuss Strategy
Since this role involves strategic development, come prepared with ideas on business planning and growth strategies. Show that you can think ahead and identify risks and opportunities at both regional and national levels.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and their approach to continuous improvement. This not only shows your interest but also helps you gauge if Harbour Healthcare aligns with your values and leadership style.
