At a Glance
- Tasks: Support vulnerable community members by responding to emergency calls and monitoring CCTV.
- Company: Harborough Lifeline, a dedicated 24/7 service for local residents.
- Benefits: Generous annual leave, free parking, and potential remote work after training.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while enjoying a varied and challenging role.
- Qualifications: Experience in customer service or caring roles; calm under pressure.
The predicted salary is between 23589 - 28831 £ per year.
Location: Market Harborough, Leicestershire
Status: Permanent
Hours: 37 hours per week – rotating shifts (Earlies 07:00-16:00, Lates 14:00-23:00 & Nights 22:30-07:30)
Generous annual leave entitlement
Free parking
Do you enjoy supporting others and have an interest in working in a role that brings variety and challenge? Are you able to work a variety of shifts on a rota that includes days, evenings, weekends and Bank Holidays? If so, we would like to hear from you!
Harborough Lifeline is a 24/7 service that supports vulnerable members of our local community by responding to emergency alarm calls from customers with a variety of needs. Some may need someone to talk to, require a family member or friend to attend, or we may need to call for emergency service assistance.
We also take calls outside of office hours where we support callers with various queries including emergencies, requiring us to liaise with contractors, council officers and other authorities where necessary.
Part of the role also includes the monitoring of CCTV and undertaking regular checks of the alarm monitoring equipment, so being drawn to a varied role is a must.
You will have excellent and adaptable communication skills with the ability to support our diverse customer base, some of whom might be confused or distressed. Experience of working in a caring environment and/or a customer service role with the ability to remain calm in a crisis is essential.
The job is pressured at times, and the successful applicant will be able to demonstrate good decision-making skills. As the role involves handling queries from the public, council officers and residents, a patient, professional manner is essential.
Knowledge of a call handling operation or the Lifeline (Telecare) Service would be an advantage. The ability to use ICT systems confidently is essential, but full training will be provided on our in-house systems.
The Post Holder will be required to work mainly within the Control Centre, working on a rotating shift basis of mornings, afternoons, and nights (including weekends and Bank Holidays). Once fully trained there may be occasional working from home opportunities available.
Flexibility is required to maintain service provision, and you will be needed to support your colleagues by covering for annual leave and sickness, sometimes at short notice.
The role involves the installation of telecare equipment; therefore, the successful applicant will need to hold a full driving licence and have access to a suitable vehicle.
Harborough District Council has an open and positive stance on the protection of children, young and vulnerable people. This post is subject to a criminal background check via the Disclosure and Barring Service.
The closing date for receipt of completed applications is Monday 24th August 2026. First stage telephone interviews to be held on Wednesday 2nd September 2026. Second stage in-person interviews will be held on Tuesday 8th September 2026.
Lifeline Operator in Market Harborough employer: Harborough District Council
Harborough District Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With flexible working arrangements and a commitment to health and safety, employees can thrive in a role that not only contributes to the community but also fosters personal growth through training and advisory opportunities.
Contact Details:
Harborough District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lifeline Operator in Market Harborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harborough District Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harborough District Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lifeline Operator in Market Harborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harborough District Council:Your cover letter is your chance to shine! Tell us why you want to work at Harborough District Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harborough District Council!
How to prepare for a job interview at Harborough District Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
