At a Glance
- Tasks: Provide top-notch customer service and handle enquiries across various communication channels.
- Company: Join a supportive Council team dedicated to serving the community.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Agile working policy allows for occasional remote work; great for balancing studies and work.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 21000 - 22000 £ per year.
Hours: 19 hours per week (Monday 9.30am to 4pm, Thursday 9.30am to 4pm and Friday 9am to 5pm)
Salary Grade 3 – Full-time £26,403 to £27,254 (pro rata)
As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/web chats, emails and social media.
If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.
Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.
This post is based primarily at The Symington Building in Market Harborough. The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business. Your hours of work are full time 19 hours per week on a pre agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.
Applicants must have:
- The commitment to deliver high quality customer services
- Experience of working in a customer focused environment
- The ability to multi-task and prioritize workloads
- Experience of working with computer systems
The closing date for receipt of completed applications is 9am on 10th April 2026, with interviews to be held week commencing 20th April 2026. Our preferred method of receipt of application is via the online application form. Should you have any difficulties applying online please e‑mail recruitment@harborough.gov.uk. CVs will not be accepted. Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification. Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period. We reserve the right to bring forward the closing date should we receive sufficient suitable applications, so we encourage you to apply as soon as possible. Desirable criteria from the person specification may be used for sifting purposes. If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how we could be the next step in your career journey.
Customer Service Advisor (Part-Time) in Market Harborough employer: Harborough District Council
As a part-time Customer Service Advisor at The Symington Building in Market Harborough, you will be joining a supportive and dynamic team dedicated to delivering exceptional customer service. Our agile working policy allows for flexibility, enabling you to balance your work and personal life while contributing to a meaningful community service. With opportunities for professional growth and a commitment to employee well-being, we strive to create an engaging work culture where your skills and enthusiasm can truly shine.
Contact Details:
Harborough District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part-Time) in Market Harborough
✨Tip Number 1
Get to know the company! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service scenarios. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you shine when they ask about your skills!
✨Tip Number 3
Be ready to show off your communication skills. Whether it’s through role-play or discussing your experiences, make sure you demonstrate how you handle different types of customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, we’re just an email away to help you out!
We think you need these skills to ace Customer Service Advisor (Part-Time) in Market Harborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided excellent service in the past. Use specific examples to demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to match the job description. We’re looking for candidates who understand our needs and can show us they’re the right fit.
Be Clear and Concise:When filling out the application, keep your language clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm shines through!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the application process early if we find enough suitable candidates. Get your application in through our website as soon as you can!
How to prepare for a job interview at Harborough District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and the skills required, such as excellent communication and multitasking abilities. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully handled a challenging situation. This will demonstrate your commitment to delivering high-quality service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple enquiries at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team, the work environment, or the council's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
