At a Glance
- Tasks: Support vulnerable community members by responding to emergency calls and monitoring equipment.
- Company: Harborough Lifeline, a 24/7 service dedicated to community support.
- Benefits: Flexible shifts, full training provided, and potential work-from-home opportunities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Excellent communication skills and experience in customer service or caring roles.
The predicted salary is between 24000 - 30000 £ per year.
Do you enjoy supporting others and have an interest in working in a role that brings variety and challenge? Are you able to work a variety of shifts on a rota that includes days, evenings, weekends and Bank Holidays? If so, we would like to hear from you!
Harborough Lifeline is a 24/7 service that supports vulnerable members of our local community by responding to emergency alarm calls from customers with a variety of needs. Some may need someone to talk to, require a family member or friend to attend, or we may need to call for emergency service assistance.
We also take calls outside of office hours where we support callers with various queries including emergencies, requiring us to liaise with contractors, council officers and other authorities where necessary.
Part of the role also includes the monitoring of CCTV and undertaking regular checks of the alarm monitoring equipment, so being drawn to a varied role is a must.
You will have excellent and adaptable communication skills with the ability to support our diverse customer base, some of whom might be confused or distressed. Experience of working in a caring environment and/or a customer service role with the ability to remain calm in a crisis is essential.
The job is pressured at times, and the successful applicant will be able to demonstrate good decision-making skills. As the role involves handling queries from the public, council officers and residents, a patient, professional manner is essential.
Knowledge of a call handling operation or the Lifeline (Telecare) Service would be an advantage. The ability to use ICT systems confidently is essential, but full training will be provided on our in-house systems.
The Post Holder will be required to work mainly within the Control Centre, working on a rotating shift basis of mornings, afternoons, and nights (including weekends and Bank Holidays). Once fully trained there may be occasional working from home opportunities available.
Flexibility is required to maintain service provision, and you will be needed to support your colleagues by covering for annual leave and sickness, sometimes at short notice.
The role involves the installation of telecare equipment; therefore, the successful applicant will need to hold a full driving licence and have access to a suitable vehicle.
Harborough District Council has an open and positive stance on the protection of children, young and vulnerable people. This post is subject to a criminal background check via the Disclosure and Barring Service.
Lifeline Centre Operator employer: Harborough District Council
Harborough District Council is an exceptional employer, offering a supportive work environment where employees can make a meaningful impact on the lives of vulnerable community members. With a commitment to employee growth through comprehensive training and flexible working arrangements, including occasional remote opportunities, we foster a culture of collaboration and resilience. Join us in a role that not only challenges you but also allows you to contribute positively to your local community.
Contact Details:
Harborough District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lifeline Centre Operator
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Harborough District Council that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Harborough District Council face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Lifeline Centre Operator
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Harborough District Council
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Harborough District Council is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
