At a Glance
- Tasks: Join our team to provide top-notch customer service in housing and planning.
- Company: Harborough District Council, committed to excellent community service.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a difference by helping customers navigate important services.
- Qualifications: Experience in customer service with strong communication skills required.
The predicted salary is between 29070 - 31015 £ per year.
Employer: Harborough District Council
Salary: Grade 4 £29,070 - £31,015
Location: Symington Building
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week
DBS Check: Yes
Closing Date: 23/11/2026 at 09:00
Reference: HBC/26/349361
As a member of the Customer Services Team, dealing with queries relating to our Housing and Planning services, you will play a key role within the team in providing excellent customer service to our customers. The successful candidate will handle inbound and outbound calls, meet with customers to assist with applications and provide updates, and use our in-house systems in addition to The Planning Portal and The Housing Register, along with engaging with customers through website/webchats, emails, and social media.
If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.
Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.
This post is based at The Symington Building in Market Harborough. Your hours of work are full time 37 hours per week on a pre-agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.
The closing date for receipt of completed applications is 9am on 23rd November 2026, with interviews to be held week commencing 14th December 2026.
We reserve the right to bring forward the closing date should we receive sufficient suitable applications, so we encourage you to apply as soon as possible.
Our preferred method of receipt of application is via the online application form. Should you have any difficulties applying online please e-mail recruitment@harborough.gov.uk. CVs will not be accepted. Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification. Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.
Further information on this vacancy Job Description & Person Specification Guidance Notes Privacy Notice Benefits of Working for us Apply Online
Customer Service Co-ordinator x 2 employer: Harborough District Council
Harborough District Council is an excellent employer that values its employees and fosters a supportive work culture. With a commitment to delivering high-quality customer service, the Council offers flexible part-time roles that allow for a healthy work-life balance while providing opportunities for personal and professional growth. Located in the vibrant Market Harborough, employees benefit from a collaborative environment where their contributions are recognised and appreciated.
Contact Details:
Harborough District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator x 2
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harborough District Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harborough District Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator x 2
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harborough District Council:Your cover letter is your chance to shine! Tell us why you want to work at Harborough District Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harborough District Council!
How to prepare for a job interview at Harborough District Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
