At a Glance
- Tasks: Provide front of house services and support for businesses at Harborough Innovation Centre.
- Company: Join a friendly team at Harborough Innovation Centre, supporting local start-ups.
- Benefits: Part-time hours with flexible shifts and opportunities for professional growth.
- Other info: Fast-paced environment with varied tasks and potential for career advancement.
- Why this job: Be the first point of contact and make a real difference in a vibrant business community.
- Qualifications: Experience in admin roles and excellent customer service skills are essential.
The predicted salary is between 28604 - 34960 £ per year.
We are looking for a part-time, Monday & Tuesday (2 days/16 hours per week) Business Centre Support Assistant to provide front of house services at Harborough Innovation Centre.
Harborough Innovation Centre (HIC) provides support services to start-up and growing businesses in the Harborough district.
As the first point of contact for our residential businesses and visitors using our flexible workspaces, meeting and conference rooms, you will work as part of a friendly and dedicated team delivering first class, professional customer service.
Ensuring all enquiries are processed to the required performance standards and complying with the Council's policies & procedures are key responsibilities of this post.
Applicants should have previous experience in administrative and clerical roles and possess excellent customer service and relationship management skills.
Key responsibilities include providing a professional telephony and mail-handling service on behalf of businesses based at the Innovation Centre, coordinating meeting rooms and events, including hospitality arrangements, and providing support within our busy café when required.
The successful candidate will also be responsible for supporting marketing and business promotion activities using social media platforms.
Experience of financial administration, including the processing of purchase orders and invoice payments.
Candidates should be organised, flexible, and capable of managing a varied workload in a fast-paced environment while maintaining a high standard of customer service.
Flexibility will be required to cover holidays and sickness.
The closing date for receipt of completed applications is provisionally Monday 24th August 2026 at 9:00am however, the closing date will be brought forward if we receive sufficient applications prior to that date so we encourage you to apply as soon as possible.
Interviews will be held on 10th & 11th September 2026.
Desirable criteria from the person specification may be used for sifting purposes.
Find out more about the benefits of working at Harborough District Council at .
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Business Centre Support Assistant employer: Harborough District Council
Harborough District Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With flexible working arrangements and a commitment to health and safety, employees can thrive in a role that not only contributes to the community but also fosters personal growth through training and advisory opportunities.
Contact Details:
Harborough District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Centre Support Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Harborough District Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Harborough District Council and let us see your personality shine through!
We think you need these skills to ace Business Centre Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Harborough District Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Harborough District Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Harborough District Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Harborough District Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Harborough District Council will surely appreciate.
