At a Glance
- Tasks: Join our friendly team as a Patient Services Officer, managing patient interactions and administrative tasks.
- Company: A supportive healthcare practice dedicated to providing excellent patient care.
- Benefits: Earn £13 per hour with NHS pension scheme and flexible hours.
- Other info: Opportunity for personal development and career growth within the NHS.
- Why this job: Make a difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Experience in administration and customer service, with good communication skills.
The predicted salary is between 27360 - 36480 £ per year.
We are looking for the following persons to join our friendly staff team as part of our BANK: Patient Services Officers. Providing various hours to cover annual leave and sickness shortfalls. We can offer a degree of flexibility regarding the number of hours provided and are happy to discuss this at interview. The salary is £13 per hour; staff benefit from the NHS pension scheme. ONLY EXPERIENCED CANDIDATES WILL BE SHORTLISTED.
Job Responsibilities
- Open and close the practice where required
- Receive and direct patients and visitors on arrival
- Ensure reception waiting areas are kept clean and tidy
- Operate telephone system
- Receive and make calls as required
- Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need
- Manage medical records
- Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems
- Update electronic and paper medical records as required
- Input on to and remove patients off clinical systems
- Process incoming and outgoing post
- Ensure correspondence is processed, actioned, recorded and distributed appropriately
- Provide Workflow/Summarising support to clinicians
- Process repeat prescriptions
- Receive and process requests for medication
- Provide and maintain information necessary for contract compliance
- Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required
- Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments
- Ensure all patient interventions are correctly recorded and coded
- Process test results
- Receive and process test results from GPs
- Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality
- Participate in supervision and training as required to meet the requirements of the role
- Participate in the practice appraisal system
- Perform tasks to the best of ability and contribute to the performance of the team
- Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager
- Organise and participate in relevant practice audits and take any agreed actions
- Contribute to practice KPI achievements
- Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients
- Offer suggestions to the Performance Team and Business Manager regarding practice improvements
- Provide advice and guidance to colleagues within the scope of the role
- Apply practice policies, standards and guidance
- Undertake any other duties commensurate with the post
- Support colleagues to provide service as required, including working flexibly to provide emergency cover
- Participate in appraisal, supervision and training as required
Qualifications
- Good standard of general education, including English and Math
- Administration/IT qualification such as NVQ 2, City & Guilds 2, CLAIT
- GCSE English level C and above
- GCSE Math level C and above
Experience
- Working in an administrative role in General Practice
- Working in a customer facing role
- Working independently and using own initiative to prioritise
- Using software packages such as Excel, Word and Outlook
- Using telephone systems
- Using clinical systems (ideally EMIS)
- Use of Care Navigation
- Understanding of medical terminology
- Provision of Workflow
- Managing patient lists to meet targets, such as QOF
- Liaising with external organisations and individuals, both face to face, by email and by telephone
Skills and Abilities
- Excellent communication skills (written and oral)
- IT and keyboard skills
- Time management and the ability to work to deadlines
- Planning and organising
- Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BANK Reception and Administration in Birmingham employer: Harborne Medical
Join our dedicated team at the BANK, where we prioritise a supportive work environment and offer flexible hours to accommodate your needs. With competitive pay at £13 per hour and access to the NHS pension scheme, we are committed to fostering employee growth through training and development opportunities, ensuring you thrive in your role while contributing to the highest standards of patient care.
StudySmarter Expert Advice🤫
We think this is how you could land BANK Reception and Administration in Birmingham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the bank and its services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient services and administration. Think about your past experiences and how they relate to the role, so you can share relevant examples during the chat.
✨Tip Number 3
Show off your skills! During the interview, highlight your IT and communication skills, especially if you've used clinical systems like EMIS. Make sure to mention any experience with managing patient lists or working in a customer-facing role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the position.
We think you need these skills to ace BANK Reception and Administration in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our BANK team. Mention specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and well-structured. We love a good story, so feel free to share examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Harborne Medical
✨Know Your Stuff
Make sure you brush up on your knowledge of medical terminology and the specific administrative tasks mentioned in the job description. Familiarise yourself with the practice's appointment systems and any relevant software like EMIS, as this will show that you're ready to hit the ground running.
✨Showcase Your Experience
Since only experienced candidates will be shortlisted, be prepared to discuss your previous roles in detail. Highlight your customer-facing experience and any specific examples where you've successfully managed patient lists or worked independently to meet targets.
✨Demonstrate Communication Skills
Excellent communication is key for this role. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you effectively communicated with patients or colleagues, showcasing your interpersonal skills.
✨Ask Smart Questions
Prepare thoughtful questions about the practice and its operations. This not only shows your interest but also gives you a chance to assess if the environment is a good fit for you. Consider asking about the team dynamics or how they handle patient feedback.
