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- Tasks: Coordinate client pathways and aftercare delivery for clients and families.
- Company: Harbor London, a premium mental health and addiction treatment service.
- Benefits: Flexible working hours, hybrid model, and opportunity to make a real difference.
- Why this job: Join a supportive team and help clients navigate their recovery journey.
- Qualifications: Experience in coordinating complex client journeys and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Harbor London is a premium mental health and addiction treatment service. We are seeking a Case Manager to coordinate step-down and aftercare delivery for clients and families. This is a less clinical role than a therapist post - highly organised, discreet, and client-facing.
What you will do:
- Coordinate the client pathway from in-treatment planning through step-down and aftercare; keep weekly delivery on track.
- Schedule and coordinate MDT input and external providers; manage actions, follow-ups, and high-quality handovers (with consent).
- Support structured family communication and planning; elevate clinical concerns promptly via Harbor governance.
- Maintain clear documentation and contribute to improving aftercare workflows as the service grows.
What you will bring:
- Experience coordinating complex client journeys in private healthcare, rehab, mental health/addiction services, care navigation or UHNW services.
- Strong MDT and stakeholder management skills; excellent organisation, boundaries, and calm under pressure.
- High discretion and communication discipline (written and verbal); flexibility for occasional evenings/weekends by arrangement.
- Private-sector high-touch experience; familiarity with aftercare/step-down models; international coordination exposure.
Case Manager employer: Harbor
Contact Detail:
Harbor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health and addiction sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research Harbor London and understand their approach to aftercare and client pathways. We want you to show them you’re not just another candidate, but someone who truly gets their mission and values.
✨Tip Number 3
Practice your communication skills! As a Case Manager, you’ll need to be clear and concise. We suggest doing mock interviews with friends or family to nail down your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your experience in coordinating client journeys and managing stakeholders, as this will show us you understand what we're looking for.
Showcase Your Organisation Skills: Since this role is all about keeping things organised, give us examples of how you've successfully managed complex tasks or projects in the past. We want to see your ability to keep everything on track!
Communicate Clearly: Your written communication needs to shine! Use clear and concise language in your application. This is a client-facing role, so demonstrating your communication discipline right from the start is key.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Harbor
✨Know the Client Pathway Inside Out
Make sure you understand the client pathway from in-treatment planning to aftercare. Familiarise yourself with how this process works at Harbour London and be ready to discuss how your experience aligns with their approach.
✨Showcase Your Organisational Skills
As a Case Manager, being organised is key. Prepare examples of how you've successfully coordinated complex client journeys in the past. Highlight your ability to manage multiple stakeholders and keep everything on track.
✨Demonstrate Discretion and Communication Discipline
Since this role requires high discretion, think of scenarios where you've had to handle sensitive information. Be prepared to discuss your communication style, both written and verbal, and how it contributes to effective client relationships.
✨Be Ready for Flexibility Questions
The job mentions occasional evenings and weekends. Think about your availability and be honest about your flexibility. Show that you're willing to adapt to meet the needs of clients and the team.
