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- Tasks: Assist patients with registration, appointments, and insurance verification while providing top-notch customer service.
- Company: Harbor Health Services is a mission-driven organisation dedicated to improving community health and access to services.
- Benefits: Enjoy health, dental, vision insurance, generous paid time off, and a 403b savings plan.
- Why this job: Join a supportive team making a real impact in the community's health and well-being.
- Qualifications: High school diploma required; 1+ years in a health environment preferred; strong communication and organisational skills needed.
- Other info: Shifts may include evenings and Saturdays; bilingual skills are a plus.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Patient Access Representative role at Harbor Health Services, Inc. Harbor Health Services is an innovative, growing, mission-based organization that lives, serves, and collaborates with community members to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to over 34,000 patients in Boston, the South Shore, and Cape Cod. The organization also operates programs such as PACE for the Elderly, providing comprehensive healthcare and social services, and a WIC Nutrition Program.
We are seeking a talented Patient Access Representative to join our team at the Harbor Community Health Center-Plymouth. Harbor Health offers an excellent benefits package including health, dental, vision, life, and disability insurance, a 403b savings plan, generous paid time off, holidays, and more.
Role: The Patient Access Representative provides excellent customer service by greeting and assisting patients, registering new and existing patients, verifying appointments and insurance information, and scheduling follow-ups. The role involves assessing patient needs and ensuring they are met effectively.
Responsibilities:
- Accurately collects and records patient information, registers new patients, including walk-ins.
- Ensures all demographic and insurance data is current and accurate; enters data into the system.
- Verifies insurance information, documents payer details, and collects co-pays or payments according to policy.
- Answers calls courteously and directs them appropriately.
- Educates patients on payment options, insurance coverage, and assists with applications for assistance programs.
- Helps with appointment scheduling and rescheduling.
- Performs administrative duties such as sorting mail.
- Refers patients to Referral Coordinator as needed.
- Ensures accuracy of PCP and obtains referrals and insurance documentation as required.
Requirements:
- High school diploma or GED.
- At least 1 year of experience in a community health or professional environment; 3+ years preferred.
- Excellent communication skills.
- Strong customer service, organizational, problem-solving, and prioritization skills.
- Basic math and reading comprehension skills.
- Basic computer skills; familiarity with Microsoft Office 365 preferred, including Word, Excel, Outlook, and Teams; experience with EPIC/OCHIN is a plus.
- Bilingual abilities in English/Portuguese or English/Spanish are preferred.
- Familiarity with medical terminology is a plus.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Shifts may include evenings (until 8:00 PM) and Saturdays. Full-time, 40 hours weekly.
Patient Access Representative employer: Harbor Health Services, Inc.
Contact Detail:
Harbor Health Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Representative
✨Tip Number 1
Familiarise yourself with the specific services offered by Harbor Health Services. Understanding their mission and the range of services they provide will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Highlight your customer service experience in community health settings. Be prepared to share specific examples of how you've effectively assisted patients or clients, as this role heavily relies on strong interpersonal skills.
✨Tip Number 3
Brush up on your knowledge of medical terminology and insurance processes. Being able to speak confidently about these topics can set you apart from other candidates and show that you're ready for the role.
✨Tip Number 4
If you have bilingual abilities, especially in English/Portuguese or English/Spanish, make sure to mention this in conversations. This skill is highly valued and can significantly enhance your candidacy for the Patient Access Representative position.
We think you need these skills to ace Patient Access Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Access Representative position. Understand the key responsibilities and requirements, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or community health environments. Mention specific skills that align with the role, such as communication, problem-solving, and organisational abilities.
Showcase Your Skills: Make sure to highlight your proficiency with Microsoft Office 365 and any experience with medical terminology or systems like EPIC/OCHIN. If you are bilingual, mention this prominently as it is a preferred qualification.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for helping others and your alignment with Harbor Health Services' mission. Personalise it to reflect why you want to work specifically for them.
How to prepare for a job interview at Harbor Health Services, Inc.
✨Showcase Your Customer Service Skills
As a Patient Access Representative, excellent customer service is key. Prepare examples from your past experiences where you successfully assisted patients or clients, highlighting your communication and problem-solving skills.
✨Familiarise Yourself with Medical Terminology
Understanding basic medical terminology can set you apart from other candidates. Brush up on common terms related to health services, insurance, and patient care to demonstrate your readiness for the role.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise responsibilities, and ensure accuracy in data entry, especially when handling patient information.
✨Prepare for Bilingual Scenarios
If you are bilingual, be prepared to showcase this skill during the interview. Practice responding to potential patient inquiries in both languages, as this could be a significant asset for the role.
