Registered Manager (Non Sponsored) in Windsor

Working as the CQC Registered Manager, you will be responsible for providing the branches with a clear view of its compliance with fundamental standards of care, the actions required to bridge any gaps and the risks associated with non-compliance. Identify new or amended compliance standards and ensure that the branches are prepared for the implications of any change. You will be responsible for developing and reviewing Care & Support Plans and ensure that Risk assessment, policies and procedures are compliant with CQC (the Care Quality Commission), current practices, legislation and the requirements of the regulatory bodies.

As the Registered Manager, you will be taking responsibility for the domiciliary care day to day operational service as well as compliance with all CQC regulations and all current relevant legislations. You will ensure that all company practices are compliant and reflect NICE and other government guidelines. You will be working with different branch managers (who are either registered with CQC or are in the process of being registered). This is a challenging and rewarding role, and must work collaboratively with all the managers, the IT/ECM Coordinator, Recruitment officer, Care coordinators, and Field Care Supervisors to continuously monitor quality and performance as well as fulfilling your own role as a registered manager. This role will require you to step in for on calls if required. At all times adhere to the company's values of Respect, Independence, Flexibility, Dignity and Choice. Ensure that the company and branches CQC ratings are maintained and improved further and do not drop down (current rating is GOOD).

Safety and Quality of the Organisation

Be responsible for the safe delivery of the service in line with legislative requirements and the organisations policy and procedures. Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management. Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care. Understand and monitor health and safety in the workplace and in the field. Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the companies. Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service. Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. Keep all information about clients and their families secure and confidential. Signpost staff to guidance and advice on policies and CQC standards. Ensure the most up to date policy and associated documents are accessible and used appropriately in practice. Audits to ensure standards are constantly maintained.

Health and Safety / Training

Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety, and evidence based care audits using resources such as branch managers and other key staff efficiently and in a cost effective way. Implement and initiate training and work alongside the Registered Manager with compliance concerns and to achieve outstanding in CQC inspections. Identify ongoing training needs and ensure staff are up to date with current best practice. To take part in training opportunities in the company's tradition of working and to promote these values to all members of staff and ensure all staff are compliant with training requirements. Promote and share best practice across care and support. Source appropriate training providers and evaluate their performance to ensure they meet the learning and development needs of care and support staff. Ensure learning opportunities meet the requirements of CQC standards. To maintain professional accountability for care delivered, care resources, training and supervisions to staff providing care. Undertake and support quality development workshops as required. Carrying out field observations for all new Care Workers in line with our training and development programme and take any appropriate action as necessary. Communicate effectively with office staff and other care teams as required. Ensuring Health and Safety Legislation is adhered to at all times. Undertake other duties as requested by your Line Manager.

Investigations

To investigate irregularities and non-compliance issues, highlighting areas of concern. Coordinate and manage accident and incident data. To take lead in all investigations within the companies. To create a culture of compliance and continuous improvement. Maintain confidentiality and discretion at all times.

General

To deputise for coordinators as required. Effectively deal with enquiries and cold calls, escalating to management where required. Fulfil any other tasks that may reasonably be assigned to you from time to time, according to business needs.

Candidate Specification:

• Must have extensive experience as Registered Manager in Domiciliary care.
• Good knowledge of CQC responsibilities.
• Excellent management skills for large companies with different branches.
• Excellent communication skills.
• Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
• Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust.
• Ability to support clients with all aspects of their daily living in a manner that respects their dignity, is non-judgmental and promotes their independence, choices and privacy.
• Experience of care services, risk assessment and person centred care and support.
• Ability to plan and organise workloads effectively so clients receive the services they expect within all branches.
• Good administrative skills and computer literacy ability to work on Excel and other company software.
• Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
• Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
• Ability to implement companies policies, procedures and instructions.
• Experience of managing the delivery of social care services as a registered manager.
• Ability to work and use shared drive and ensure all documents including care plans and daily logs/diary entries are electronically saved and available when required.
• Ability to take lead role during branch inspections.
• Ability to manage different branches that are micro managed by different teams and managers.
• Have full clean UK drivers licence and have access to a car.

Additional Information

The post holder must at all times carry out their responsibilities with due regard to the Company Equal Opportunities Statement. Work in line with the Company Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times. Confidentiality of residents to be maintained at all times. The post holder must carry out their responsibilities with due regard to the non smoking environment of the Company. An understanding of administering medicines. The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act. The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing.

Interested Candidates can share their CV to HR@harborglobalservices.com