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- Tasks: Guide clients on applications, resolve issues, and mentor junior team members.
- Company: Harbor is a leading provider of legal technology and operations services.
- Benefits: Enjoy remote work flexibility and a collaborative, supportive environment.
- Why this job: Join a dynamic team shaping the future of the legal industry with impactful client relationships.
- Qualifications: Bachelor's degree and 7+ years in legal tech or professional services required.
- Other info: Fully remote role available across the UK, USA, and Canada.
The predicted salary is between 48000 - 84000 £ per year.
Senior Consultant, Applications Management
UK – Remote
Harbor is seeking a Senior Consultant to join our Aderant Applications Management team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. This is a fully remote position that can be worked from anywhere in the UK, USA or Canada.
Job Duties and Responsibilities:
- Provide application guidance to clients and collaborate with users to achieve their business need
- Analyze and resolve complex application and technical issues
- Deliver new integrations and customizations as both a technical resource for configuration and a functional resource working closely with client teams
- Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
- Stay current with application release
- Report back and collaborate with senior AMS management to address client or junior staff concerns
- Provide mentorship and guidance to more junior team members
- Contribute to the work of Applications Management Services, including:
- Serve as the primary point of contact for clients, addressing concerns, and resolving issues
- Build trusted relationships with clients to effectively support long term service and growth
- Ensure that services are delivered, and client cases are updated in according to service level agreements (SLAs)
- Attend regular backlog review meetings
- Contribute to team Knowledge Base
- Provide best practices guidance and solutions based on business needs
- Work with cross-functional teams to delegate work as needed
- Attend client meetings
Experience, Education and Qualifications:
- Bachelor\’s degree in computer science, business administration, information systems or equivalent combination of experience and education
- 7+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services
- 5+ years of experience in a customer-facing role
- Experience writing Microsoft SQL Server queries (advanced proficiency) and stored procedures with a solid understanding of relational database structure and normalization
- Extended knowledge of the technical aspects behind data extraction and integration, including REST, ODATA, SOAP, (S)FTP, HTTP(S), JSON, and XML
- Experience with Aderant Design Studio
- Understanding of Power Automate or other low code workflow platforms
- Understanding of data or file conveyance for Import/Export automation functions
- Experience with Powershell or other scripting languages
- Familiar with Professional Service financial systems and accounting principles
- Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
- Strong analytical and problem-solving skills
- Ability to communicate effectively, verbally and in writing, with technical, business and management staff
- Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities
- Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients
- Flexibility to adapt to change and to learn and develop new skillsets as required
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
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Senior Consultant, Applications Management UK - Remote employer: Harbor Global LLC
Contact Detail:
Harbor Global LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant, Applications Management UK - Remote
✨Tip Number 1
Familiarise yourself with Aderant Design Studio and its functionalities. Understanding how to navigate this platform will give you a significant edge during interviews, as it shows your proactive approach and readiness to engage with the tools used in the role.
✨Tip Number 2
Brush up on your SQL skills, particularly in writing advanced queries and stored procedures. Being able to demonstrate your technical proficiency in SQL during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in customer-facing roles, especially how you've built relationships and resolved issues. Highlighting specific examples of successful client engagements will showcase your ability to deliver excellent customer experiences.
✨Tip Number 4
Stay updated on the latest trends in legal technology and operations. Being knowledgeable about current developments in the industry will not only help you in interviews but also demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Senior Consultant, Applications Management UK - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in applications management and legal technology. Emphasise your customer-facing roles and any specific projects that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, address how your skills and experiences make you a perfect fit for the Senior Consultant role. Mention your proficiency in Microsoft SQL Server and your experience with Aderant Design Studio, as these are key requirements.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved complex technical issues in previous roles. This will demonstrate your analytical skills and ability to manage multiple deliverables effectively.
Highlight Interpersonal Skills: Since building trusted relationships with clients is crucial, include instances where you've successfully collaborated with teams or mentored junior staff. This will show your ability to communicate effectively and work well in a team environment.
How to prepare for a job interview at Harbor Global LLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Consultant in Applications Management. Familiarise yourself with the specific technologies mentioned, such as Microsoft SQL Server and Aderant Design Studio, as well as the importance of client relationships.
✨Showcase Your Problem-Solving Skills
Prepare to discuss examples from your past experience where you've successfully resolved complex application issues. Highlight your analytical skills and how you've contributed to improving client satisfaction through effective solutions.
✨Demonstrate Communication Skills
Since this role involves working closely with clients and cross-functional teams, be ready to showcase your communication abilities. Practice explaining technical concepts in simple terms, as you'll need to bridge the gap between technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges. Think about how you would approach client meetings, manage multiple deliverables, and mentor junior team members, as these are key aspects of the role.
