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- Tasks: Join our team to guide clients and resolve complex application issues.
- Company: Harbor is a leader in Legal Technology and Operations, dedicated to client satisfaction.
- Benefits: Enjoy a fully remote role with flexible working from anywhere in the UK, USA, or Canada.
- Why this job: Be part of a dynamic team, mentor others, and make a real impact in client relationships.
- Qualifications: 7+ years in Legal Technology, strong SQL skills, and customer-facing experience required.
- Other info: Work with cross-functional teams and contribute to a collaborative knowledge base.
The predicted salary is between 48000 - 72000 £ per year.
Harbor is seeking a Senior Consultant to join our Aderant Applications Management team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. This is a fully remote position that can be worked from anywhere in the UK, USA or Canada.
Job Duties and Responsibilities:
- Provide application guidance to clients and collaborate with users to achieve their business need
- Analyze and resolve complex application and technical issues
- Deliver new integrations and customizations as both a technical resource for configuration and a functional resource working closely with client teams
- Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
- Stay current with application release
- Report back and collaborate with senior AMS management to address client or junior staff concerns
- Provide mentorship and guidance to more junior team members
- Contribute to the work of Applications Management Services, including:
- Serve as the primary point of contact for clients, addressing concerns, and resolving issues
- Build trusted relationships with clients to effectively support long term service and growth
- Ensure that services are delivered, and client cases are updated in accordance with service level agreements (SLAs)
- Attend regular backlog review meetings
- Contribute to team Knowledge Base
- Provide best practices guidance and solutions based on business needs
- Work with cross-functional teams to delegate work as needed
- Attend client meetings
Experience, Education and Qualifications:
- Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
- 7+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services
- 5+ years of experience in a customer-facing role
- Experience writing Microsoft SQL Server queries (advanced proficiency) and stored procedures with a solid understanding of relational database structure and normalization
- SSRS reports/Power BI development experience
- Extended knowledge of the technical aspects behind data extraction and integration, including REST, ODATA, SOAP, (S)FTP, HTTP(S), JSON, and XML
- Experience with Aderant Design Studio
- Understanding of Power Automate or other low code workflow platforms
- Understanding of data or file conveyance for Import/Export automation functions
- Experience with Powershell or other scripting languages
- .NET framework development experience
- Familiar with Professional Service financial systems and accounting principles
- Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
- Strong analytical and problem-solving skills
- Ability to communicate effectively, verbally and in writing, with technical, business and management staff
- Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities
- Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients
- Flexibility to adapt to change and to learn and develop new skillsets as required
Senior Consultant, Applications Management employer: Harbor Global LLC
Contact Detail:
Harbor Global LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant, Applications Management
✨Tip Number 1
Familiarise yourself with Aderant and its applications. Understanding the specific tools and technologies used in the role will not only help you during interviews but also demonstrate your genuine interest in the position.
✨Tip Number 2
Network with current or former employees of Harbor, especially those in the Applications Management team. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience in customer-facing roles. Since this position emphasises client engagement, be ready to share specific examples of how you've successfully resolved client issues and built strong relationships.
✨Tip Number 4
Brush up on your technical skills, particularly in SQL Server and data integration methods. Being able to confidently discuss your technical expertise will set you apart from other candidates and show that you're well-prepared for the challenges of the role.
We think you need these skills to ace Senior Consultant, Applications Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Legal Technology and Professional Services. Emphasise your customer-facing roles and any specific projects that demonstrate your ability to resolve complex application issues.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Senior Consultant position at Harbor. Mention your experience with Microsoft SQL Server and any relevant tools like Power BI or Aderant Design Studio, showcasing how they align with the job requirements.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in previous roles. Highlight your analytical skills and your ability to communicate effectively with both technical and non-technical stakeholders.
Highlight Mentorship Experience: If you have experience mentoring junior team members, be sure to include this in your application. Discuss how you’ve contributed to team knowledge and supported others in their professional development, as this is a key aspect of the role.
How to prepare for a job interview at Harbor Global LLC
✨Showcase Your Technical Expertise
As a Senior Consultant, you'll need to demonstrate your advanced proficiency in Microsoft SQL Server and your understanding of relational database structures. Be prepared to discuss specific examples of how you've resolved complex technical issues or delivered integrations in previous roles.
✨Emphasise Client Relationship Skills
Since this role involves building trusted relationships with clients, highlight your experience in customer-facing positions. Share stories that illustrate your ability to address client concerns effectively and ensure their satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytical skills and how you've tackled challenging problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you approached and resolved specific issues.
✨Familiarise Yourself with Aderant and Legal Technology
Research Aderant and its applications, as well as the broader landscape of legal technology. Being knowledgeable about the company's products and services will show your genuine interest in the role and help you engage more effectively during the interview.
