At a Glance
- Tasks: Provide front desk support and ensure excellent customer service at our Woodley location.
- Company: Join Harbor, a dynamic company making a positive impact in the community.
- Benefits: Enjoy medical coverage, retirement plans, generous paid time off, and tuition reimbursement.
- Other info: Opportunity to meet motivated individuals and develop professionally.
- Why this job: Be part of a fast-paced environment where you can grow and make a difference.
- Qualifications: High school diploma with strong customer service and multitasking skills required.
The predicted salary is between 24000 - 30000 £ per year.
Harbor is seeking a Support Services Specialist to provide front desk support at our Woodley location. Position is full-time, 40 hours per week.
Education/Experience/Other Requirements:
- High school diploma or equivalent required with two years of closely related office experience strongly preferred.
- Ability to handle multiple-line phone system and busy waiting room simultaneously.
- Excellent customer service skills required; ability to communicate clearly and effectively with a variety of people and be a team player.
- Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
- Ability to manage stress and maintain client confidentiality.
- Must be proficient and accurate in computer use, including Microsoft Office.
Essential Job Competencies/Primary Duties:
- Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts.
- Transfers calls to Voice Mail or takes accurate written messages and ensures proper and prompt delivery.
- Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
- Ensures that clients are announced to the appropriate staff person; provides any necessary follow-up and ensures the client is attended to in a timely manner.
- Schedules ongoing appointments for other Harbor locations.
- Collects payments from clients as required.
- Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
- Performs opening/closing duties as assigned.
- Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- Distributes mail as assigned.
- Verifies client information and scans updated insurance information into the client record.
- Monitors client flags for support related issues at time of visit.
- Responds to email, Teams and written requests from other departments in a timely manner.
- Attends support staff and other meetings as appropriate and serves on office committees as assigned.
- May float to other locations to accommodate client or agency need.
- Follows crisis prevention and intervention protocols.
- Accepts and completes other duties as assigned.
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you!
Benefits:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Ability to make a difference in your community!
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Support Services Specialist in Woodley employer: Harbor Brand
Harbor is an exceptional employer that prioritises the growth and well-being of its employees while making a significant impact in the community. With a supportive work culture, comprehensive benefits including medical coverage, retirement plans, and generous paid time off, employees are encouraged to thrive both personally and professionally. The opportunity for clinical supervision hours and tuition reimbursement further enhances career development, making Harbor a rewarding place to work for those passionate about mental health and substance use treatment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Specialist in Woodley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Harbor's website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and ability to multitask, as these are key for the Support Services Specialist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Support Services Specialist in Woodley
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you can communicate clearly and effectively with a variety of people, so share any relevant experiences that showcase your ability to handle busy situations with a warm and professional approach.
Tailor Your Experience:When filling out your application, tailor your experience to match the job description. If you've got two years of office experience or have worked with multi-line phone systems, let us know! Specific examples will help us see how you fit into our team.
Be Organised and Clear:Your written application should be as organised and clear as the support we provide at the front desk. Use bullet points for easy reading and make sure there are no typos. A well-structured application shows us that you have strong organisational skills, which are essential for this role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Harbor Brand
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Services Specialist role. Familiarise yourself with the key responsibilities, like handling a multi-line phone system and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples of how you've provided exceptional customer service in the past. Think of specific situations where you handled difficult clients or multitasked effectively. This will demonstrate your ability to thrive in a busy environment.
✨Practice Multi-tasking Scenarios
Given the fast-paced nature of the job, practice scenarios where you might need to juggle multiple tasks at once. You could simulate answering calls while managing appointments or dealing with client inquiries. This will help you feel more prepared and less stressed during the actual interview.
✨Be Ready to Discuss Confidentiality
Client confidentiality is crucial in this role. Be prepared to discuss how you would handle sensitive information and maintain privacy. Sharing your understanding of confidentiality protocols will show that you take this responsibility seriously and are ready to uphold the company's standards.
