At a Glance
- Tasks: Support technical needs, assist users with software and hardware, and ensure customer satisfaction.
- Company: Harbor, a leading provider of mental health and substance use treatment for over 100 years.
- Benefits: Medical, dental, vision coverage, retirement plan, generous paid time off, and tuition reimbursement.
- Other info: Opportunity for career growth and to work with a motivated team.
- Why this job: Join a fun, fast-paced environment and make a positive impact in your community.
- Qualifications: Associates degree in computer science or communications; CompTIA A+ certification preferred.
The predicted salary is between 30000 - 42000 £ per year.
Harbor is seeking an IT Specialist to join our Toledo/BG team! This position supports the technical needs of Harbor’s programs and will assist users with both software and hardware related to those programs. Position is full-time, in office, and may require working occasional weekends depending on the needs of the agency.
Education/Experience/Other Requirements:
- Minimum of Associates degree required in the field of computer science or communications and CompTIA A+ certification or comparable. Bachelor’s degree preferred.
- Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.
- Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory.
- Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment.
- Experience with WordPress/Web Development helpful.
- Must be able to multitask, prioritize workload and work well under stress and time pressure.
- Must be able to convey technical issues and material to a non-technical audience.
- Must have excellent written and interpersonal skills.
- Must have strong problem-solving skills.
- Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills.
- Must have transportation and be willing to use personal car for job-related duties.
- Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.
Essential Job Competencies/Primary Duties:
- Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk.
- Provides support for such requests, including desktop, hardware, software, network, phone and application support.
- Assists staff with support of the Harbor website.
- Maintains accounts for Mitel phones.
- Assists in maintaining and deploying on-site hardware.
- Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.
- Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.
- Assists in maintaining user accounts in Active Directory.
- Maintains understanding of Harbor’s business process workflows and the use of technology/software.
- Tests updates, customizations, and new releases of the software and technology used and supported at Harbor.
- Has a good understanding of Harbor’s network structure.
- Participates as an active member of the IT Team helping other team members as required.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years, serving over 24,000 clients across multiple locations and in the community each year. Services range from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Ability to make a difference in your community!
Qualifications:
Education Required: Associates or better. Preferred: Bachelors or better.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
IT Specialist in Woodley employer: Harbor Brand
Harbor is an exceptional employer that prioritises the growth and well-being of its employees while making a significant impact in the community. With a supportive work culture, comprehensive benefits including medical coverage, retirement plans, and generous paid time off, employees are encouraged to thrive both personally and professionally. The opportunity for clinical supervision hours and tuition reimbursement further enhances career development, making Harbor a rewarding place to work for those passionate about mental health and substance use treatment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist in Woodley
✨Tip Number 1
Get your tech skills ready! Brush up on your Windows, Office 365, and Active Directory knowledge. We want to see you shine in those areas during the interview!
✨Tip Number 2
Practice explaining technical stuff in simple terms. You’ll need to train staff who might not be as tech-savvy, so showing us you can break it down will score you major points!
✨Tip Number 3
Show us your problem-solving skills! Think of examples where you’ve tackled tech issues before. We love candidates who can think on their feet and keep calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by us. Plus, we’re all about making the application process smooth and easy for you.
We think you need these skills to ace IT Specialist in Woodley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Specialist role. Highlight your relevant experience with Windows, Office 365, and any training you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team at Harbor. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about strong problem-solving skills, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Harbor Brand
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles and be prepared to demonstrate your problem-solving skills with real-life examples.
✨Practice Your Training Skills
Since the role involves training staff, think about how you would explain technical concepts to someone without a tech background. Practise explaining common IT issues in simple terms, as this will show your ability to communicate effectively with non-technical audiences.
✨Show Off Your Customer Service Skills
Harbor values strong customer service, so be ready to share experiences where you've gone above and beyond to help users. Think of specific situations where you resolved issues quickly and kept users informed throughout the process.
✨Demonstrate Team Spirit
This position requires collaboration, so come prepared with examples of how you've worked successfully in a team. Highlight any experiences where you supported colleagues or contributed to group projects, showing that you're a team player who can thrive in a collaborative environment.
