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For Companies At a Glance
- Tasks: Be the friendly face of our company, helping customers and managing orders.
- Company: Join a growing manufacturing company in Newry with a passion for quality service.
- Benefits: Competitive salary, full-time role, and great career development opportunities.
- Why this job: Make a real difference in customer interactions and grow your career in a supportive team.
- Qualifications: Strong communication skills and a knack for organisation; customer service experience is a plus.
- Other info: Fast-paced environment with plenty of opportunities to learn and progress.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Customer Success Executive
Location: Newry (Office-based)
Salary: £28,000-£30,000 per annum (depending on experience)
Contract: Full-time, Permanent
About the Company
Happy Jobs NI are delighted to be representing a growing manufacturing company based in Newry that\’s passionate about delivering quality products and exceptional customer service. As their business continues to expand, they\’re now seeking a dedicated and personable Customer Success Executive to join their team and help ensure every customer interaction runs smoothly from start to finish.
This is an exciting time to join the business as they continue to grow and evolve, offering excellent career development opportunities for motivated individuals who want to progress and build a long-term career within a supportive and forward-thinking team.
The Role
This is a varied and fast-paced position that sits right at the heart of the business. You\’ll be the first point of contact for customers, suppliers and visitors, managing front-of-house operations while providing vital administrative and customer support across departments.
From answering enquiries and processing orders to coordinating deliveries and maintaining accurate records, you\’ll play a key role in ensuring customers receive the highest level of service and support.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone, email, and in person
- Manage incoming calls and visitors, ensuring a professional and welcoming experience
- Process sales orders and liaise with production and dispatch teams to ensure timely fulfilment
- Maintain and update customer records, databases, and documentation
- Support general office administration including filing, data entry, and correspondence
- Coordinate courier collections, deliveries, and supplier communications
- Provide proactive support to colleagues and management teams as required
About You
We\’re looking for someone who enjoys engaging with people, takes pride in their work, and thrives in a busy office environment. You\’ll be highly organised, a strong communicator, and confident using IT systems to manage customer information and orders.
Previous experience in a customer service, reception, or administrative role would be ideal – particularly within a manufacturing or distribution setting – but what matters most is your enthusiasm, reliability, and willingness to learn.
If you\’ve previously worked in roles such as customer service executive, reception administrator, front office coordinator, customer support officer, or client relations assistant, this could be the perfect next step in your career.
How to Apply
If you\’re a friendly, organised professional who enjoys making a difference in every customer interaction, we\’d love to hear from you. Apply today through Happy Jobs NI, and a member of our team will be in touch to discuss the next steps.
Skills
- Customer Service
- Administration
- Communication
- Order Processing
- Reception
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Customer Success Executive employer: HappyJobsNI.com
Contact Detail:
HappyJobsNI.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Success Executive, you'll be the face of the company. Role-play with friends or family to get comfortable handling different customer scenarios and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight any previous customer service or administrative experience, and don’t forget to mention your IT skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re passionate about customer service and how you can contribute to the team.
Showcase Your Communication Skills: As a Customer Success Executive, strong communication is key. In your application, demonstrate your ability to engage with people effectively. Use clear and concise language to show you’re a pro at handling enquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at HappyJobsNI.com
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Executive, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've successfully engaged with customers or resolved issues.
✨Prepare for Role-Specific Scenarios
Think about the day-to-day responsibilities of the role and prepare for situational questions. For instance, be ready to discuss how you would handle a difficult customer or manage multiple tasks at once. This shows you're ready for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared. Ask about the team dynamics, opportunities for growth, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
