Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer enquiries and coordinate spare parts efficiently.
- Company: Join a well-established specialist in industrial machinery and equipment.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and a company pension scheme.
- Why this job: Make a real difference in customer support while building a rewarding career.
- Qualifications: GCSEs in Maths and English, plus experience in customer service or parts coordination.
- Other info: Full training provided with excellent long-term career prospects.
The predicted salary is between 25000 - 35000 £ per year.
Location: Cookstown, Northern Ireland
Salary: £25,000 - £35,000 per annum, depending on experience
Contract Type: Permanent, Full-Time
The Role: Happy Jobs NI is delighted to be representing a well-established specialist in industrial machinery and equipment as they look to appoint a Customer Support & Parts Coordinator to join their team in Cookstown. This is an excellent opportunity for a detail-oriented and customer-focused professional to take ownership of customer enquiries, spare parts coordination, and aftersales support within a busy and growing business. The successful candidate will play an important role in delivering a responsive and efficient service to customers and engineers, helping to keep operations running smoothly. This opportunity may particularly suit candidates with experience in customer support, parts coordination, aftersales administration, service support, or spare parts logistics.
Key Responsibilities:
- Act as the first point of contact for customer enquiries by phone and email, delivering a professional and helpful service.
- Identify and source spare parts using machine manuals, technical diagrams, and internal systems.
- Provide customers with accurate information on parts availability, pricing, and expected lead times.
- Support field engineers by coordinating the timely supply and delivery of required parts.
- Maintain accurate stock control records to support parts availability and operational efficiency.
- Process warranty returns and liaise with suppliers to resolve issues effectively.
- Arrange courier collections and deliveries, ensuring parts are dispatched accurately and on time.
- Complete all order, inventory, shipping, and related administration paperwork accurately.
- Work closely with colleagues across the aftersales and parts function to ensure a smooth and efficient service.
Person Specification / About You:
- GCSEs including Maths and English, or equivalent qualifications.
- Previous experience in a customer service, aftersales, parts, or service support role.
- Strong organisational skills with the ability to manage and prioritise a busy workload.
- Excellent verbal and written communication skills.
- Good working knowledge of Microsoft Office and experience using stock control or inventory systems.
- A proactive and practical approach to problem-solving.
- Ability to work well under pressure in a fast-paced environment.
- Experience within machinery, engineering, manufacturing, or technical environments would be desirable, but is not essential.
Benefits:
- Competitive salary of £25,000 - £35,000, depending on experience.
- 30 days annual leave.
- Company pension scheme.
- Onsite car parking.
- Full training and support provided.
- Permanent, full-time position with long-term career prospects.
How to Apply: To apply for this Customer Support & Parts Coordinator job in Cookstown, submit your CV via the application link or contact Happy Jobs NI for more information in confidence.
Customer Support & Parts Coordinator in Cookstown employer: HappyJobsNI.com
Contact Detail:
HappyJobsNI.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Parts Coordinator in Cookstown
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Mock interviews with friends or family can help you nail your responses. Focus on how your past experiences relate to the Customer Support & Parts Coordinator role, especially in handling customer enquiries and parts coordination.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us. Good luck!
We think you need these skills to ace Customer Support & Parts Coordinator in Cookstown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer support or parts coordination to show us you're the right fit for the Customer Support & Parts Coordinator position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at HappyJobsNI.com
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with common spare parts and customer support scenarios in the industrial machinery sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Support & Parts Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so be ready to demonstrate how you'd handle enquiries or resolve issues effectively.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you've managed multiple tasks in previous jobs. Use specific examples to illustrate your ability to prioritise workloads and maintain accurate records, especially in fast-paced environments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for stock control, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.