At a Glance
- Tasks: Lead day-to-day operations at Jubilee House and the Winter Shelter, ensuring high-quality support.
- Company: Join Happy Days UK, a compassionate organisation dedicated to empowering those in crisis.
- Benefits: Enjoy 28 days holiday, free meals, and a supportive work environment.
- Other info: Flexible hours, job share opportunity, and a commitment to safeguarding.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing staff and supporting individuals facing homelessness or complex needs.
The predicted salary is between 32000 - 32000 £ per year.
Service Manager (Jubilee House & Winter Shelter)
The Service Manager for Jubilee House and the Winter Shelter is responsible for the day-to-day operational management of both services, ensuring the delivery of high-quality, trauma-informed and person-centred support alongside effective housing management.
Working in partnership with the Head of Support Services and the Head of Housing Services, the postholder will provide leadership to the staff teams, ensuring both services operate safely, efficiently and in line with organisational policies, contractual requirements and best practice.
The Service Manager will oversee the delivery of support and housing-related support, ensuring residents receive consistent, high-quality services that promote independence, reduce harm and improve outcomes.
The role also has line management responsibility for the Complex Lives Coordinators and is responsible for maintaining high standards of performance, safeguarding and service delivery across both projects.
The role requires a visible management presence and flexibility to work across both services, including evenings and weekends where required.
Our Ideal Candidate
The post forms part of a two-person job share covering the service across 7 days per week.
Each postholder will work 3 days (21 hours) one week and 4 days (28 hours) the following week.
Hours are expected to be flexible to meet the needs of the services and will include days, evenings, weekends, and bank holidays where required.
Responsibilities and Duties
- Operational Leadership & Service Delivery
- Lead the day-to-day operational management of Jubilee House and the Winter Shelter.
- Oversee the delivery of high-quality support and housing-related support across both services.
- Ensure services operate safely and effectively in accordance with trauma-informed, harm reduction and psychologically informed principles.
- Monitor occupancy, resident wellbeing, support delivery and housing management standards.
- Ensure compliance with organisational policies, contractual requirements and relevant legislation.
- Maintain a visible presence across both services, supporting staff, residents and volunteers.
- Respond to operational issues, incidents and emergencies as required.
- Provide line management, supervision and support to the Complex Lives Coordinators.
- Monitor staff performance, attendance and wellbeing.
- Promote a culture of accountability, learning and continuous improvement.
- Support employee wellbeing and foster a positive, inclusive team culture.
- Identify training and development needs and encourage reflective practice.
- Support the recruitment, induction and retention of staff within the services.
- Participate in regular supervision, mandatory training and continuous professional development to maintain and enhance the knowledge and skills required for the role.
- Lead on safeguarding practice within Jubilee House and the Winter Shelter.
- Ensure incidents, accidents, complaints and safeguarding concerns are managed appropriately and recorded accurately.
- Oversee risk assessments relating to residents, staff and the service environment.
- Promote safe working practices and ensure compliance with health and safety requirements.
- Support staff to confidently manage complex behaviours and challenging situations.
- Service Performance & Continuous Improvement
- Monitor service performance against agreed objectives and quality standards.
- Ensure accurate case recording, data collection and reporting requirements are completed to support service performance and compliance.
- Support audits, inspections and monitoring visits.
- Promote resident involvement and co-production to improve service delivery.
- Identify opportunities to improve services, systems and outcomes.
- Partnership Working
- Develop and maintain positive working relationships with housing providers, health services, social care, probation, police and other partner agencies.
- Attend and contribute to multi-agency meetings on behalf of Happy Days.
- Promote positive communication between support, housing and external partners to achieve the best outcomes for residents.
- Administration and Organisational Responsibilities
Essential experience and skills
- Experience of managing or supervising staff within homelessness, supported housing or complex needs services.
- Experience supporting people experiencing homelessness, substance misuse, mental ill-health or multiple disadvantage.
- Knowledge of housing-related support and supported accommodation services.
- A good understanding of trauma-informed, harm reduction and psychologically informed approaches.
- Experience of safeguarding adults and managing risk.
- Strong organisational, communication and leadership skills.
- The ability to make sound decisions in a fast-paced and challenging environment.
- The ability to lead, motivate and develop staff within a trauma-informed environment.
Desirable experience and skills
- A management qualification or willingness to work towards one.
- Experience managing supported accommodation or residential services.
- Knowledge of housing legislation and homelessness services.
- Experience of service performance monitoring, audits and quality assurance.
- Experience of partnership working across health, housing and social care.
- Responsible To: Head of Support Services & Head of Housing Services
- Key Information
- Responsible To: Head of Support Services & Head of Housing Services
- Vacancy Published: 6th August 2026
- 28 Days Holidays
- + Bank Holidays
- Birthday Day Off
- Free Lunch 3 Times A Week
- Free Breakfast 5 Times A Week
- Happy Days UK
Happy Days supports and empowers people who are homeless or in crisis to live independent and purposeful lives by helping them to access the advice and services they need to bring about sustainable change.
- Appointment to this post is subject to an Enhanced DBS check with Adults’ Barred List checks, satisfactory references and proof of the right to work in the UK.
- A full UK driving licence and access to a vehicle insured for business use are essential.
- The successful candidate must be able to work flexibly, including evenings, weekends and bank holidays, in line with the needs of the service.
- Our Commitment to Safeguarding
Happy Days is committed to safeguarding and promoting the welfare of adults at risk. We expect all employees and volunteers to share this commitment.
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Service Manager (Jubilee House & Winter Shelter) in Halifax employer: Happydaysuk
Join a dedicated team at The Gathering Place, where we prioritise community support and collaboration in a welcoming environment. As a Community Ops Coordinator, you'll enjoy a strong work culture that values dignity and safety, alongside opportunities for personal growth through volunteer engagement and service delivery. With benefits like generous holiday allowances, free meals, and a commitment to high-quality service, this role offers a meaningful way to make a difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Jubilee House & Winter Shelter) in Halifax
✨Get Involved in Community Events
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Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Happydaysuk. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
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We think you need these skills to ace Service Manager (Jubilee House & Winter Shelter) in Halifax
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
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Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Happydaysuk.
How to prepare for a job interview at Happydaysuk
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Happydaysuk.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Service Manager (Jubilee House & Winter Shelter) at Happydaysuk.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
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