At a Glance
- Tasks: Lead a fun team, ensuring smooth operations and exceptional customer service.
- Company: Happy Town, a vibrant soft play centre dedicated to creating memorable family experiences.
- Benefits: Flexible hours, staff discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities to grow in a lively, fast-paced setting.
- Why this job: Join us to make magical memories for children while developing your leadership skills.
- Qualifications: Previous supervisory experience and excellent communication skills are essential.
The predicted salary is between 20000 - 28000 £ per year.
Location: Happy Town, Newtownards
Hours: Twenty eight (including weekends & flexible shifts)
Salary: Competitive to be discussed at interview stage
Reports to: Duty Manager
About Us
At Happy Town, we provide a safe, fun, and engaging environment where children can play, explore, and grow. We’re passionate about creating memorable experiences for families and are looking for a dedicated Supervisor to help lead our team and ensure smooth daily operations.
Role Overview
As Supervisor, you’ll be responsible for overseeing the daily running of the soft play centre during your shift. You’ll be a hands-on leader, ensuring exceptional customer service, staff coordination, and that health & safety standards are maintained. This is a fantastic opportunity for someone who thrives in a lively, fast-paced environment.
Key Responsibilities
- When necessary, act as the senior point of contact during your shift, taking full operational responsibility for the centre.
- Lead, motivate, and support team members, ensuring high standards of service and cleanliness.
- Ensure a safe and secure environment for all visitors and staff.
- Handle customer queries, feedback, and complaints in a professional and efficient manner.
- Oversee daily checklists, rotas, and staff breaks to ensure smooth shift management.
- Assist with hosting parties, events, and group bookings.
- Carry out opening and closing procedures including cash handling and till reconciliation.
- Monitor stock levels and assist with ordering supplies as needed.
- Ensure compliance with all health & safety, safeguarding, and hygiene regulations.
What We’re Looking For
- Previous supervisory or management experience in a customer-facing or hospitality environment (experience in a soft play or leisure setting is a bonus).
- Excellent communication and people skills.
- Friendly, approachable, and confident in leading a team.
- Strong organisational and problem-solving abilities.
- Ability to stay calm under pressure in a busy environment.
- Flexibility to work weekends, holidays, and varied shifts.
What We Offer
- A fun, supportive, and energetic working environment.
- Flexible hours with a planned rota.
- Staff discounts.
How to Apply: Interested applications please submit your CV and a short cover letter via clicking the apply icon. Any successful job offer will be subject to references. Join us in making magical memories for children and families every day!
Supervisor (Twenty eight hours, flexible Hours) in Newtownards employer: Happy Town
At Happy Town, we pride ourselves on fostering a vibrant and supportive work culture where our team members can thrive. With flexible hours and a focus on employee growth, we offer a unique opportunity to lead in a fun environment dedicated to creating memorable experiences for families. Join us in making a difference while enjoying staff discounts and the chance to develop your skills in a lively setting.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Twenty eight hours, flexible Hours) in Newtownards
✨Tip Number 1
Get to know the company culture! Before your interview, check out Happy Town's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to lead and motivate your team. Think of examples from your past experiences where you've successfully managed a team or handled customer queries. Be ready to share these during your chat!
✨Tip Number 3
Show off your problem-solving abilities! During the interview, be prepared to discuss how you would handle specific situations, like a busy weekend shift or a customer complaint. This will demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or what a typical day looks like. This shows your enthusiasm and helps you figure out if Happy Town is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor (Twenty eight hours, flexible Hours) in Newtownards
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in supervisory roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and leadership abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for creating memorable experiences for families and how you can contribute to our fun environment at Happy Town. Keep it friendly and engaging!
Show Off Your Flexibility:Since the role involves flexible hours, make sure to mention your availability in your application. We appreciate candidates who are open to working weekends and varied shifts, so let us know when you can jump in!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Happy Town
✨Know the Company
Before your interview, take some time to research Happy Town. Understand their mission, values, and what makes them unique in providing a fun environment for children. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and supported team members. Highlight any specific situations where you resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of instances where you've handled customer queries or complaints professionally. Be ready to discuss how you would ensure a safe and enjoyable experience for families visiting the soft play centre.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, like managing staff during busy periods or ensuring health and safety compliance. Practise your responses to these scenarios so you can demonstrate your problem-solving abilities and calmness under pressure.
