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- Tasks: Be the go-to person for client support and helpdesk management.
- Company: Join a well-established M and E business in Newtownabbey.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by enhancing client satisfaction and service quality.
- Qualifications: 2+ years in customer service and strong admin skills required.
- Other info: Collaborative team environment with flexible work dynamics.
The predicted salary is between 28800 - 43200 £ per year.
We are currently working alongside an established M and E business to recruit a Client Support Administrator to join their team on a permanent basis. The job is based in Newtownabbey.
The Client Support Administrator will be the point of contact for facilities management, providing helpdesk support, coordinating PPM bookings, and scheduling engineers. Deliver proactive, customer-focused service with strong administration skills, ensuring efficient query handling and regular updates.
Client Support Administrator will be responsible for:
- Logging and managing helpdesk calls, PPM bookings, and engineer scheduling
- Coordinating technicians, subcontractors, and clients for efficient job completion
- Monitoring work orders and ensuring compliance with KPIs and SLAs
- Maintaining administrative records, reporting, and finance tasks (purchase orders, invoices, costs)
- Liaising with Contract Managers to improve service quality and client satisfaction
What you will need to have for the Client Support Administrator role:
- Over 2 years' experience in customer service, handling calls and queries via phone and email
- Strong customer focus with awareness of client needs
- Skilled in administration and Microsoft Office applications
- Able to work independently and collaboratively with colleagues
- Excellent communication, interpretation, and time management skills
- Flexible and adaptable, supporting smooth contract operations
If you are interested in this job and want to have a chat about it, please contact Mary on or email.
Job Type: Full-time
Work Location: In person
Client Support Administrator in Newtownabbey employer: Happy Recruits
Contact Detail:
Happy Recruits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Support Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they handle client support. Be ready to share examples of how you've delivered excellent customer service in the past – it’s all about showing you’re the right fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Support Administrator in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administration skills. We want to see how your background aligns with the Client Support Administrator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've handled queries or improved client satisfaction in previous jobs.
Show Off Your Tech Skills: Since the role involves using Microsoft Office and managing helpdesk calls, make sure to mention your proficiency with these tools. We love candidates who can hit the ground running, so highlight any relevant software experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Happy Recruits
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Support Administrator. Familiarise yourself with tasks like managing helpdesk calls and coordinating bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about client support, be ready to share specific examples of how you've handled customer queries in the past. Think of situations where you went above and beyond to ensure client satisfaction. This will highlight your strong customer focus and problem-solving abilities.
✨Brush Up on Your Admin Skills
As an administrator, you'll need to be proficient in Microsoft Office and have strong organisational skills. Be prepared to discuss your experience with administrative tasks, such as managing records and handling finance-related duties. You might even want to mention any tools or software you've used that could be relevant.
✨Demonstrate Flexibility and Team Spirit
The job requires someone who can work both independently and as part of a team. Think of examples that showcase your adaptability and collaboration skills. Whether it's coordinating with technicians or liaising with contract managers, showing that you can thrive in different environments will set you apart.
