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For Companies At a Glance
- Tasks: Manage customer relationships and handle enquiries across various platforms.
- Company: Join a successful company known for its innovative products.
- Benefits: Permanent role with opportunities for growth and collaboration.
- Why this job: Enhance customer experiences while driving business growth in a dynamic environment.
- Qualifications: 2 years in customer service or account executive roles; strong communication skills required.
- Other info: Contact Mary at 02838299200 or email mary@happyrecruits.com for more info.
The predicted salary is between 28800 - 43200 £ per year.
Account Executive
We are working with a successful company renowned for its innovative products to recruit for an Account Executive to join their team. This is a permanent role and based in Co Armagh.
As an Account Executive, you will manage retailer, distributor, and customer relationships, ensuring prompt handling of enquiries, orders, and complaints across phone, email, and social media.
You will maintain a seamless customer experience, manage a complaints database, and drive process improvements while collaborating with internal teams to enhance service and business growth.
The Account Executive will be responsible for:
- Overseeing all customer enquiries via online, phone, and social media, ensuring prompt and satisfactory responses.
- Managing the complaints database, tracking and analysing client issues for trends.
- Continuously evaluate and improve client engagement processes to enhance their journey.
- Process online and phone orders, coordinating with the logistics team.
- Develop and implement a CRM system to track client interactions, feedback, and trends.
- Build strong product and process knowledge by collaborating with cross-functional departments.
- Identify recurring client concerns, collaborate with teams, and escalate trends to senior management for resolution.
- Analyse frequent client enquiries to refine external communication and improve customer experience.
What you need to have for the Account Executive position:
- 2 years previous experience in a customer service or account executive role.
- Strong communication and organizational skills.
- Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook).
- Ability to work independently and within a team.
- Detail-oriented with a proactive mindset.
Skills:
account management, customer services
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Account Executive employer: Happy Recruits
Contact Detail:
Happy Recruits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarize yourself with the company's innovative products and services. Understanding their offerings will help you engage more effectively during conversations and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM system knowledge. Since the role involves developing and implementing a CRM system, showcasing your proficiency in this area can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or inquiries in the past. Being able to discuss specific situations where you improved customer experience will highlight your relevant skills.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your discussions.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or account management. Emphasize your organizational skills and any proficiency with CRM systems, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed customer relationships and improved processes in previous roles.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've handled customer inquiries or complaints.
Highlight Team Collaboration: Demonstrate your ability to work both independently and as part of a team. Provide examples of past experiences where you collaborated with cross-functional teams to enhance customer service or drive business growth.
How to prepare for a job interview at Happy Recruits
✨Showcase Your Communication Skills
As an Account Executive, strong communication is key. Be prepared to demonstrate your ability to handle customer inquiries effectively. Use examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Familiarize Yourself with CRM Systems
Since proficiency in CRM systems is essential for this role, make sure to highlight your experience with them during the interview. Discuss specific tools you've used and how they helped you manage client relationships and track interactions.
✨Demonstrate Organizational Skills
The job requires excellent organizational skills. Prepare to discuss how you prioritize tasks and manage multiple inquiries simultaneously. Share any strategies or tools you use to stay organized and ensure prompt responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to analyze client complaints or improve processes. Be ready to explain your thought process and the outcomes of your actions.
