At a Glance
- Tasks: Manage customer accounts, handle enquiries, and ensure smooth order processing.
- Company: Join a growing manufacturing company that values integrity and collaboration.
- Benefits: Earn £35,000 plus profit share, annual bonus, and enjoy free lunch.
- Other info: Great opportunities for professional development and career progression await you.
- Why this job: Be the go-to person for customers and make a real impact in their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Location: Rathfriland, Co. Down (Office-based)
Salary: £35,000 per annum, plus profit share and annual bonus
Hours: Full-time, 8.00am-5.00pm Monday - Friday
About the Company
Happy Jobs NI have been exclusively retained to recruit a Customer Account Manager for a growing manufacturing company based in Rathfriland. Passionate about delivering quality products and exceptional customer service, the business is seeking a dedicated and personable individual to look after existing customer accounts and ensure every interaction runs smoothly from start to finish. This is an exciting opportunity to join a business that values integrity, collaboration and strong customer relationships. The role offers excellent opportunities for professional development and career progression for someone keen to build a long-term career within a supportive team.
The Role
This is a varied and fast-paced position at the heart of the customer service team. The successful candidate will manage an allocated portfolio of existing customers, becoming a familiar and reliable point of contact for enquiries, quotations and orders. Alongside handling incoming calls and emails, they will proactively check in with customers, using previous order information to anticipate requirements and help ensure customers have the stock they need. The role also involves recognising opportunities to recommend additional products or suitable alternatives where these would benefit the customer. Close collaboration with purchasing, operations, delivery and finance colleagues will be essential to ensuring a responsive and accurate service.
Key Responsibilities
- Build and maintain strong relationships with an allocated portfolio of existing customers.
- Handle incoming customer enquiries by telephone and email, providing prompt and helpful responses.
- Make regular check-in calls to existing customers, anticipating reordering requirements and following up on outstanding enquiries.
- Prepare accurate quotations and follow up with customers to convert enquiries into orders.
- Process and coordinate orders, liaising with colleagues to confirm stock availability, accuracy and delivery arrangements.
- Recommend complementary products, alternatives or order quantities where these offer value to the customer.
- Identify customers with more complex requirements and refer opportunities to the relevant sales colleagues.
- Work across departments to resolve queries, manage returns and keep customers informed.
- Maintain accurate customer records and provide regular reports on account activity.
About You
The ideal candidate will enjoy engaging with people, take pride in delivering a reliable service and be comfortable managing a busy workload. Previous customer service experience is essential, with applications welcome from candidates across all industries. Strong communication skills, attention to detail and a willingness to learn the company's products are central to the role. The successful candidate will be organised and confident using IT systems, with the ability to interpret customer records and order history. They will also demonstrate integrity, a collaborative approach and the determination to follow enquiries and agreed actions through to completion. Previous experience as a Customer Service Executive, Customer Account Executive, Sales Administrator, Internal Sales Executive or Account Manager could provide a strong foundation for this opportunity.
Salary and Benefits
- £35,000 per annum.
- Profit share and annual bonus.
- 24 days' annual leave plus 10 statutory holidays.
- Free lunch.
- Opportunities for professional development and career progression.
How to Apply
Simply apply now with your CV and a member of the Happy Jobs NI team will be in touch to discuss the opportunity and next steps. Applications will be reviewed on a rolling basis, and the vacancy may close early if a suitable candidate is selected. Early application is encouraged.
Customer Account Manager employer: Happy Jobs NI
Join a dynamic and forward-thinking contractor in Lisburn, where you will have the opportunity to take meaningful ownership of projects and develop your commercial skills in a supportive environment. With a focus on employee growth and a commitment to investing in talent, this organisation offers a competitive salary, flexible working arrangements, and the chance to work on diverse construction and engineering projects as it continues to expand. Experience a collaborative work culture that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Happy Jobs NI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Happy Jobs NI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Happy Jobs NI:Your cover letter is your chance to shine! Tell us why you want to work at Happy Jobs NI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Happy Jobs NI!
How to prepare for a job interview at Happy Jobs NI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
