Medical Receptionist/Administrator in Sunderland

We are looking for a highly motivated experienced receptionist/administrator to join our team. Applicants should have excellent communication skills and experience in a general practice environment is preferred. The post is a permanent position, preferable full time and salary depends on experience.

Main duties of the job:

• Communicating effectively with patients via the phone and face to face, using care navigation principles.
• Comprehensive IT skills in order to operate EMIS, booking appointments, sending tasks, managing prescription requests, adding patient communication etc.
• Confidentiality and data protection.
• Ability to adapt to change, patients' needs and NHS and Practice expectations.

About us:

We are a friendly, family practice offering quality clinical care to over 8000 patients. Our premises is situated on the A690 in Sunderland, easily reached from the A19 & A1. Our team is composed of 3 GP partners, 1 Salaried GP, 4 Nurse Practitioners, 2 Practice Nurses, 1 Nurse Associate, 3 Healthcare Assistants and a team of Administrators. We are an inclusive, patient-focused practice and always striving to provide our patients with high quality care and our CQC rating is good overall areas. We operate EMISWeb clinical system and offer a range of appointment types to meet the needs of our patients.

Job responsibilities:

• Answer, screen and transfer inbound phone calls using care navigation.
• Receive and direct visitors and patients.
• Assist in reception duties, both face to face and over the telephone.
• Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.
• Facilitate communications between the Practice and its patients and the Extended Primary Care Team (District Nurses, Health Visitors, Midwives).
• Open, sort and distribute incoming correspondence.
• Create and manage electronic tasks appropriately.
• Maintain electronic and hard copy filing system.
• Handle requests for information and data.
• Adhere to data protection and confidentiality.
• Resolve administrative problems and enquiries.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently.
• Comply with Health and Safety procedures.
• Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.
• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.
• Respect the privacy, dignity, needs and beliefs of patients and carers.
• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.
• Act as a chaperone if trained.

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of both the post and the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice.

Person Specification:

Qualifications:

• GCSE grade A to C (or equivalent) in English and Maths.

Experience:

• Experience of working in Primary Care - preferably experience in General Practice.
• Experience of administrative duties.
• Experience of customer service.
• Experience and knowledge of EMIS.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.