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- Tasks: Lead product support projects and resolve software issues while collaborating with a dynamic team.
- Company: Join Happening, a forward-thinking tech company based in Greater London.
- Benefits: Enjoy a full-time role with opportunities for personal development and continuous learning.
- Why this job: Be part of an innovative culture that values teamwork and offers impactful projects.
- Qualifications: Bachelor's degree and five years of project management experience required.
- Other info: Bonus points for familiarity with support tools and leadership experience.
The predicted salary is between 36000 - 60000 £ per year.
Happening Greater London, England, United Kingdom
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Happening Greater London, England, United Kingdom
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We are currently looking for a new Product Support Lead to join our team in London! Cooperating with the rest of the team, you will provide your expert support and ensure all of our online-related software product issues get resolved and documented.
What you\’ll be doing:
- Managing Product Support projects.
- Improving Product Support-related processes and procedures.
- Supporting the launch of new products and company expansion into new territories.
- Resolving product-related incidents and issues.
- Creating, managing, and delivering projects in line with company and team objectives.
- Establishing business processes, implementing procedures, writing supporting documentation, and conducting workshops and training as part of project delivery.
- Assisting with Product Support operational workload by resolving issues and incidents.
- Documenting product issues and incidents in a structured and traceable manner.
- Creating and delivering business presentations to various stakeholders.
- Performing database queries to investigate product issues, gather data, or support root cause analysis.
- Analyzing available team and company data to extract actionable insights and propose new projects that support business goals.
We\’re looking for someone with:
- Bachelor’s degree in business or a related field
- At least five years of experience in project management
- Intermediate proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
- Experience with analyzing support data to identify root causes, trends, and areas for improvement
- Proficiency in English
- Strong negotiation and communication skills
- Ability to multitask and think critically in a fast-paced environment.
- Resourceful and self-reliant, with the ability to work independently
- Team-oriented with a collaborative mindset
- Comfortable with change and able to operate under uncertainty
- Committed to personal development and continuous learning
Bonus point for:
- Familiarity with support tooling (e.g., Zendesk, Jira, ServiceNow, Confluence) and incident management platforms
- Ability to perform database queries (e.g., SQL) for troubleshooting and data analysis purposes
- Familiarity with vendor management and contract negotiation best practices
- Leadership experience, including mentoring or coaching a smaller team, even if not in a formal managerial capacity
- Advanced knowledge of gambling industry concepts and terminology
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Technology, Information and Internet
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Product Support Lead employer: Happening
Contact Detail:
Happening Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Lead
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like Zendesk or Jira. Having hands-on experience or even just a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Showcase your project management skills by preparing examples of past projects where you improved processes or resolved issues. Be ready to discuss these experiences during any interviews.
✨Tip Number 3
Brush up on your data analysis skills, especially if you have experience with SQL. Being able to demonstrate how you've used data to drive decisions will be a big plus.
✨Tip Number 4
Prepare to discuss your leadership experiences, even if they weren't in formal roles. Highlighting your ability to mentor or coach others can show your potential for growth within the company.
We think you need these skills to ace Product Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and product support. Use keywords from the job description, such as 'incident management' and 'data analysis', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Product Support Lead position. Mention specific experiences that showcase your problem-solving skills and ability to manage projects effectively.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office tools and any experience with support tooling like Zendesk or Jira. Highlight your analytical skills and how you've used data to drive improvements in past roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with managing product support projects and resolving incidents. Be ready to discuss specific examples that demonstrate your critical thinking and negotiation skills.
How to prepare for a job interview at Happening
✨Showcase Your Project Management Skills
As a Product Support Lead, you'll be managing various projects. Be prepared to discuss your previous project management experiences, highlighting specific challenges you faced and how you overcame them.
✨Demonstrate Analytical Thinking
The role requires analysing support data to identify trends and root causes. Prepare examples of how you've used data analysis in past roles to improve processes or resolve issues.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics or presenting to stakeholders.
✨Familiarise Yourself with Relevant Tools
If you have experience with support tools like Zendesk or Jira, be ready to discuss it. If not, do some research on these platforms and be prepared to explain how you would use them in the role.
