At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and sell exciting local experiences.
- Company: Hapimag City Resort London, a newly renovated hotel near Hyde Park.
- Benefits: Permanent contract, competitive salary, staff accommodation, and personal development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth and independence.
- Why this job: Join a motivated team and shape guest experiences in a vibrant international setting.
- Qualifications: Experience in hospitality, excellent communication skills, and proficiency in English and German.
The predicted salary is between 24000 - 30000 £ per year.
Our Hapimag City Resort London is centrally located next to Hyde Park. It reopened its doors in May 2021 after an extensive renovation and offers 44 spacious apartments, an honesty shop and reception area.
To support the reception team, we are looking for a committed personality who will support our team and welcome our guests with a smile.
What you can expect:
- Welcoming and looking after our guests at the reception
- Check-in, Check-Out to the individual standards
- Processing reservations from all types of guests and preparing their arrival information
- Actively selling additional services and touristic offers such as tickets, excursions etc.
- Collaboration with the optimisation of quality assurance and guest satisfaction
- Ad hoc administrative tasks in close cooperation with other departments
What you bring along:
- Work experience in a similar function, ideally within hospitality/tourism
- Excellent interpersonal and communication skills, customer oriented
- Knowledge of commonly used IT-Tools; ideally including hotel booking systems, etc.
- Very good German and English skills, both written and spoken; Italian or any other European language is of advantage
- Pre-Settled or Settled status (Residence/work permit for UK) is mandatory
What we offer:
- Local benefits
- Challenging tasks and a unique opportunity to develop yourself in an international environment within a well-organized and highly motivated team
- Staff accommodation (self-catering studio) available upon request
- A permanent contract (5-day week/40 hours)
- A high degree of independence and the opportunity to help shape the resort’s offering
- A performance-related salary and attractive benefits for holidays
Receptionst (f/m/d) employer: Hapimag AG
At Hapimag City Resort London, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located next to the iconic Hyde Park, our resort provides unique opportunities for personal development in the hospitality sector, alongside competitive salaries and benefits, including staff accommodation and a supportive team environment that fosters independence and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionst (f/m/d)
✨Tip Number 1
Make sure to research Hapimag City Resort London before your interview. Knowing about their recent renovations and what they offer will show that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the resort, so being able to engage with guests in both English and German (or any other languages you know) is key. Try role-playing common scenarios with a friend.
✨Tip Number 3
Don’t forget to highlight your customer service experience during interviews. Share specific examples of how you've gone above and beyond for guests in previous roles. This will help us see your commitment to guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Hapimag City Resort London.
We think you need these skills to ace Receptionst (f/m/d)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for hospitality and guest service.
Tailor Your Application:Make sure to customise your CV and cover letter for the receptionist role. Highlight your relevant experience in hospitality and any specific skills that match what we’re looking for, like your communication skills and IT knowledge.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hapimag City Resort London!
How to prepare for a job interview at Hapimag AG
✨Know the Resort Inside Out
Before your interview, take some time to research Hapimag City Resort London. Familiarise yourself with its location, services, and recent renovations. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Customer Service Skills
As a receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your interpersonal skills and how they can positively impact guest satisfaction at the resort.
✨Brush Up on Your Language Skills
Since the role requires excellent German and English skills, be ready to demonstrate your proficiency in both languages during the interview. If you speak any additional European languages, mention them as they could give you an edge over other candidates.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a receptionist, such as handling difficult guests or managing multiple check-ins at once. Practising your responses to these situations will help you feel more confident and prepared to showcase your problem-solving abilities.
