At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and sell exciting local experiences.
- Company: Hapimag City Resort London, a vibrant and international hospitality team.
- Benefits: Permanent contract, staff accommodation, and 30% discounts on holidays and F&B services.
- Other info: Opportunity for personal development in a well-organised environment.
- Why this job: Join a motivated team and shape a unique guest experience in a stunning location.
- Qualifications: Experience in hospitality, excellent communication skills, and fluency in German and English.
The predicted salary is between 24000 - 30000 £ per year.
Our Hapimag City Resort London is centrally located next to Hyde Park. It reopened its doors in May 2021 after an extensive renovation and offers 44 spacious apartments, an honesty shop and reception area.
To support the reception team, we are looking for a committed personality who will support our team and welcome our guests with a smile.
What you can expect:
- Welcoming and looking after our guests at the reception
- Check-in, Check-Out to the individual standards
- Processing reservations from all types of guests and preparing their arrival information
- Actively selling additional services and touristic offers such as tickets, excursions etc.
- Collaboration with the optimisation of quality assurance and guest satisfaction
- Ad hoc administrative tasks in close cooperation with other departments
What you bring along:
- Work experience in a similar function, ideally within hospitality/tourism
- Excellent interpersonal and communication skills, customer oriented
- Knowledge of commonly used IT-Tools; ideally including hotel booking systems, etc.
- Very good German and English skills, both written and spoken; Italian or any other European language is of advantage
- Pre-Settled or Settled status (Residence/work permit for UK) is mandatory
What we offer:
- Local benefits
- Challenging tasks and a unique opportunity to develop yourself in an international environment within a well-organized and highly motivated team
- Staff accommodation (self-catering studio) available upon request
- A permanent contract (5-day week/40 hours)
- A high degree of independence and the opportunity to help shape the resort's offering
- A performance-related salary and attractive benefits for holidays and F&B services (30%) in our own Hapimag resorts
Sounds like the role you have been looking for? Then we look forward to receiving your complete application file.
Receptionst (f/m/d) in London employer: Hapimag AG
Hapimag City Resort London is an exceptional employer, offering a vibrant work culture where team members are encouraged to develop their skills in a supportive and international environment. With a focus on guest satisfaction and quality assurance, employees enjoy a permanent contract, competitive salary, and unique benefits such as staff accommodation and discounts on holidays and food services. Join us in creating memorable experiences for our guests while being part of a motivated team in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionst (f/m/d) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hapimag and our values. This will help you connect with the team and show that you're genuinely interested in being part of our community.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of our resort. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and queries.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent us well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about what we offer and how you can fit into our team.
We think you need these skills to ace Receptionst (f/m/d) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for hospitality and guest service.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at our Hapimag City Resort London. Highlight your relevant experience in hospitality and any skills that match what we’re looking for, like your communication skills and IT knowledge.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your qualifications stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Hapimag!
How to prepare for a job interview at Hapimag AG
✨Know the Company
Before your interview, take some time to research Hapimag and its values. Understanding their commitment to quality and sustainable vacation experiences will help you align your answers with what they’re looking for.
✨Show Off Your Interpersonal Skills
As a receptionist, you'll be the first point of contact for guests. Practice showcasing your excellent communication skills during the interview. Use examples from past experiences where you’ve successfully handled guest interactions or resolved issues.
✨Familiarise Yourself with IT Tools
Since knowledge of hotel booking systems is a plus, brush up on any relevant software you’ve used before. If you have experience with specific tools, mention them during the interview to demonstrate your readiness for the role.
✨Language Skills Matter
With very good German and English skills required, be prepared to showcase your language abilities. If you speak Italian or another European language, highlight this as it could set you apart from other candidates.
