At a Glance
- Tasks: Be the friendly face of our building, helping residents with queries and managing contractors.
- Company: A welcoming residential block in the heart of Kensington.
- Benefits: Stable hours, on-site amenities, and a supportive work environment.
- Other info: Join a close-knit community with opportunities for personal growth.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in hospitality or property management is a plus; DBS required.
The predicted salary is between 22950 - 28050 £ per year.
We are looking for a professional and trustworthy concierge, passionate about providing a personable service to the residents of a house and residential block of 8 flats in Kensington.
You will be the first point of contact for residents and contractors for the building.
There is a desk in reception and available amenities for the successful candidate on site.
Key Accountabilities
- To be in reception Monday to Friday 09.00 to 17.00 with a lunch break.
- To deal with tenants/occupiers queries in relation to building matters (which may be blocked drains, broken fridges, curtain rail problems etc.)
- To deal with postal and parcel deliveries to the apartments.
- To liaise with the managing agents in connection with sourcing contractors to carry out maintenance works.
- To show contractors to places where work needs doing, and ensure work is completed satisfactorily.
- To assist in the maintaining of records for statutory information.
- To review reports on statutory information, and in conjunction with the property managers to determine remedial action.
- To liaise with statutory bodies and utility providers when tenants change.
- To report any tenant complaints.
- Assist in identification of matters which can be included in an annual service charge budget preparation.
- Responsible for keys that are retained on site for some of the apartments, and plant areas.
- Simple security to the property, whilst on site.
- To be trained as a fire warden to oversee the property evacuation in the event of a fire, or drill.
Knowledge/ Experience and Skills
- DBS Required
Preferred
- Hotel, concierge or letting agency experience
- #J-18808-Ljbffr
Concierge / Building Manager employer: HAP Talent Ltd
Join our dedicated team in Kensington as a Concierge / Building Manager, where you will play a vital role in creating a welcoming environment for residents in a charming residential block. We pride ourselves on fostering a supportive work culture that values professionalism and personal growth, offering opportunities for training and development while ensuring a balanced work-life schedule. With on-site amenities and a focus on community engagement, this position not only provides meaningful interactions but also the chance to make a real difference in residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge / Building Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HAP Talent Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HAP Talent Ltd
Don't be shy about reaching out to HAP Talent Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge / Building Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HAP Talent Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HAP Talent Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
