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- Tasks: Deliver exceptional after-sales support and manage customer relationships.
- Company: Dynamic tech company with a collaborative international culture.
- Benefits: Exciting career development opportunities in a fast-paced environment.
- Other info: Willingness to travel internationally and clean driving license required.
- Why this job: Be at the heart of service operations and make a real impact.
- Qualifications: A-Level education, strong communication skills, and admin experience.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re now looking for a dynamic After Sales Support Administrator to join our Service Team, acting as a key bridge between our UK/European sites and our HQ in Korea. This is your chance to play a pivotal role in ensuring seamless after-sales service and building lasting customer relationships.
Key Responsibilities:
- Deliver exceptional telephone and email support for after-sales activities, including handling customer queries and liaising with internal departments.
- Ensure all customer requirements and service specifications are met accurately and efficiently.
- Monitor and manage RMAs, credit control, payments, and invoicing processes.
- Provide clear and timely communication with our Korean HQ to keep the Service Team fully informed.
- Collaborate with the order processing team to guarantee timely replacement of products.
- Manage and monitor all “KPR” activities, including delivery and repair time reporting.
- Maintain and improve the CRM system, manage change requests, and implement process enhancements.
- Produce and implement training for service centers as required.
- Accurately prepare Service Agreements in line with SLAs, including reviewing translations and content before distribution.
- Foster positive relationships with clients, customers, and colleagues, supporting ad-hoc projects when needed.
- Work effectively within tight deadlines while upholding our company values of passion, integrity, honesty, and respect.
Requirements:
- A-Level standard education or equivalent.
- Intermediate to advanced Microsoft Office skills, particularly Excel.
- Minimum of 2 years’ experience in an administrative role, preferably within the CCTV or tech industry.
- Strong communication skills, both verbal and written, with the ability to interact across all levels.
- Willingness to travel internationally when required.
- Clean driving license.
- English required; additional European languages are a plus.
Why Join Us?
This role offers an exciting opportunity to be at the heart of our service operations, working in a collaborative, fast-paced international environment. You’ll make a real impact on our customer experience while developing your career within a forward-thinking company.
Service Administrator in Chertsey employer: Hanwha Vision Europe
Contact Detail:
Hanwha Vision Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Chertsey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and how you can deliver exceptional support, just like the role requires.
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and prepare examples of how your experience aligns with their needs. Show them you’re the perfect fit for their service team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Administrator in Chertsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any relevant tech industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Service Administrator role. Share specific examples of how you've delivered exceptional customer support or managed processes effectively.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hanwha Vision Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities listed in the job description, especially around after-sales support and CRM management. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, be prepared to discuss your communication style. Think of examples where you've effectively handled customer queries or collaborated with colleagues. Practising clear and concise responses will show that you can communicate well, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing RMAs or dealing with tight deadlines. Prepare by thinking through past experiences where you successfully navigated similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Tech Savviness
With a requirement for intermediate to advanced Microsoft Office skills, particularly Excel, be ready to discuss your proficiency. If you have experience with CRM systems or any relevant software, mention it! Showing that you’re comfortable with technology will give you an edge in this tech-focused role.