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- Tasks: Deliver exceptional after-sales support and manage customer relationships.
- Company: Join a forward-thinking tech company with a collaborative culture.
- Benefits: Exciting career development opportunities in a fast-paced international environment.
- Other info: Opportunity to travel internationally and enhance your professional skills.
- Why this job: Make a real impact on customer experience while working with a dynamic team.
- Qualifications: A-Level education, strong communication skills, and admin experience required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re now looking for a dynamic After Sales Support Administrator to join our Service Team, acting as a key bridge between our UK/European sites and our HQ in Korea. This is your chance to play a pivotal role in ensuring seamless after-sales service and building lasting customer relationships.
Key Responsibilities:
- Deliver exceptional telephone and email support for after-sales activities, including handling customer queries and liaising with internal departments.
- Ensure all customer requirements and service specifications are met accurately and efficiently.
- Monitor and manage RMAs, credit control, payments, and invoicing processes.
- Provide clear and timely communication with our Korean HQ to keep the Service Team fully informed.
- Collaborate with the order processing team to guarantee timely replacement of products.
- Manage and monitor all “KPR” activities, including delivery and repair time reporting.
- Maintain and improve the CRM system, manage change requests, and implement process enhancements.
- Produce and implement training for service centers as required.
- Accurately prepare Service Agreements in line with SLAs, including reviewing translations and content before distribution.
- Foster positive relationships with clients, customers, and colleagues, supporting ad-hoc projects when needed.
- Work effectively within tight deadlines while upholding our company values of passion, integrity, honesty, and respect.
Requirements:
- A-Level standard education or equivalent.
- Intermediate to advanced Microsoft Office skills, particularly Excel.
- Minimum of 2 years’ experience in an administrative role, preferably within the CCTV or tech industry.
- Strong communication skills, both verbal and written, with the ability to interact across all levels.
- Willingness to travel internationally when required.
- Clean driving license.
- English required; additional European languages are a plus.
Why Join Us?
This role offers an exciting opportunity to be at the heart of our service operations, working in a collaborative, fast-paced international environment. You’ll make a real impact on our customer experience while developing your career within a forward-thinking company.
Locations
Service Administrator in Chertsey, Surrey employer: Hanwha Vision Europe
Contact Detail:
Hanwha Vision Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Chertsey, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who genuinely wants to be part of the team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being articulate and confident in your conversations is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team and contributing to our mission.
We think you need these skills to ace Service Administrator in Chertsey, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Administrator role. Highlight your administrative experience, especially in tech or CCTV, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about after-sales support and how you can contribute to our team. Be sure to mention any relevant experience and your enthusiasm for building customer relationships.
Show Off Your Tech Skills: Since we’re looking for someone with strong Microsoft Office skills, particularly Excel, make sure to mention any specific projects or tasks where you’ve used these tools effectively. We love seeing practical examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hanwha Vision Europe
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent developments. Understanding their operations, especially how they manage after-sales support, will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, prepare examples that highlight your strong verbal and written skills. Think of situations where you successfully resolved customer queries or collaborated with colleagues to achieve a goal.
✨Demonstrate Your Organisational Skills
As a Service Administrator, you'll need to manage multiple tasks efficiently. Be ready to discuss your experience with handling RMAs, invoicing, or any administrative processes. Use specific examples to illustrate how you prioritise tasks and meet deadlines.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the CRM system they use, or how they measure success in after-sales support. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.