At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers in the security tech industry.
- Company: Join a leading company in security technology with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real difference by solving customer problems and enhancing their experience.
- Qualifications: Experience in security tech, strong communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Provide timely and accurate advice and support via phone, email, remote connection and face to face to all customers, distributors, and users. Effectiveness in understanding problems and making timely, practical decisions. Follow up on open tickets and ensure customers are kept up to date at all times with the progress.
Maintain and develop the company's adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date. Provide a high level of technical support to customers and associated service facilities. Accurately log all customer issues reported or observed on site and create site visit reports. Utilise test equipment to replicate customer configurations for testing/troubleshooting purposes. Provide on-site support to customers and end users as required. Attend customer sites and assist with live site technical support and troubleshooting as required. Provide detailed written reports on outstanding customer issues on a weekly basis. Perform miscellaneous job-related duties as assigned by the Head of Technical.
Skill Requirements
- Background within the Security/Technology industry in a senior support role.
- Strong understanding of Operating Systems, Servers, and Networking components.
- Experience providing support on CCTV (Both Analogue & IP) is essential.
- Exposure to major VMS’s such as Milestone, Genetec etc.
- Proficient in fault finding with field & reactive support experience.
- European experience would be advantageous.
- Excellent communication skills – both written and verbal.
- Team player, self-motivated and able to work on own and under pressure.
- Good time management and priority handling with previous experience of working in a customer-facing environment.
- Knowledge of third-party products, protocols, and associated technologies.
- Ability to manage and plan workload effectively.
- Business or Technical Degree Level Education would be desirable.
- PC Literate - Intermediate & Advanced ‘Microsoft Office’ skills to include Excel.
- Clean Driving License.
Location
The jobholder is required to be located at Hanwha Vision Europe Ltd, Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT. The role may include extensive travel throughout the region and travel outside of the UK may be required from time to time.
2 years experience ideally, 2nd line, CCTV/surveillance/security industry.
Technical Support and Field Engineer in Chertsey employer: Hanwha Vision Europe Ltd
At Hanwha Vision Europe Ltd, we pride ourselves on being an exceptional employer that values innovation and employee development. Our collaborative work culture fosters growth through continuous training and support, ensuring that our Technical Support and Field Engineers thrive in their roles while enjoying the benefits of a dynamic environment in Chertsey, Surrey. With opportunities for extensive travel and exposure to cutting-edge technology in the security industry, we offer a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support and Field Engineer in Chertsey
✨Tip Number 1
Get to know the company inside out! Research Hanwha Vision Europe Ltd and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of CCTV systems and networking components. Being able to discuss specific technologies or troubleshooting methods during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Technical Support and Field Engineer in Chertsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in technical support, especially in the security and technology sectors. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Support and Field Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hanwha Vision Europe Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCTV systems, networking components, and the specific technologies mentioned in the job description. Be ready to discuss your experience with major VMSs like Milestone and Genetec, as well as any troubleshooting you've done in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated technical information to non-technical users, both verbally and in writing.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've successfully resolved technical issues under pressure. Be ready to walk the interviewer through your thought process and the steps you took to troubleshoot and resolve problems.
✨Familiarise Yourself with CRM Systems
Since maintaining an accurate CRM system is part of the job, be prepared to discuss your experience with CRM tools. If you have examples of how you've used these systems to track customer interactions or support tickets, share those during the interview.
