Event Communications Executive - Fixed Term Contract in London

Location: Hybrid (2 office days per week) + international travel might be required subject to requirements

Type: Full-Time/Fixed Term Contract (4 Months)

Department: Customer Delivery

Reporting to: Head of Customer Experience / Customer Experience Manager

About the Role

We're looking for a proactive and customer-focused Event Communication Executive to join our growing Customer Delivery team. In this role, you'll be responsible for delivering a seamless communication experience for speakers and delegates attending our international conferences across the US and Europe. Acting as a key point of contact throughout the event lifecycle, you'll ensure customers receive accurate, timely and professional support from registration through to event delivery and beyond. This is an excellent opportunity for someone who enjoys building relationships, managing multiple projects simultaneously and creating exceptional customer experiences within a fast-paced events environment.

What You'll Be Doing

As an Event Communication Executive, you'll play a central role in ensuring our customers feel informed, supported and engaged throughout their event journey. Your responsibilities will include:

• Managing delegate and speaker communications throughout the event lifecycle.
• Acting as the primary point of contact for customer enquiries before, during and after events.
• Creating, proofreading and distributing event communications, including:
• Welcome information
• Programmes and agendas
• FAQs
• Venue and travel information
• Event updates
• Supporting speaker onboarding and ensuring speakers have everything they need to participate successfully.
• Responding to delegate and speaker enquiries, resolving issues and escalating risks where appropriate.
• Maintaining accurate customer records across CRM systems, event platforms and programme databases.
• Monitoring communication activity, engagement levels and customer feedback.
• Producing reports and sharing insights with internal stakeholders.
• Identifying opportunities to enhance communication processes and improve the overall customer experience.
• Ensuring all communications are professional, consistent and aligned with company brand standards.
• Collaborating closely with internal teams to ensure information is communicated accurately and deadlines are met.
• Tracking key project milestones and performance metrics.
• Providing administrative support, speaker briefings, crisis communications and on-site event support when required.

What We're Looking For

We're seeking someone who is highly organised, customer-centric and able to manage multiple priorities while maintaining exceptional attention to detail.

Skills & Competencies

• Excellent written and verbal communication skills.
• Strong interpersonal skills with a warm, professional and approachable manner.
• Ability to build positive relationships with stakeholders at all levels.
• Highly organised with strong time management and prioritisation skills.
• Comfortable managing multiple projects and deadlines simultaneously.
• Calm and adaptable in a fast-paced environment.
• Proactive problem-solving mindset with the confidence to suggest improvements and solutions.
• Self-motivated and able to work independently while contributing effectively as part of a team.
• Strong customer service focus and commitment to delivering an outstanding experience.
• Good IT proficiency, including Microsoft Excel, Word and Outlook.

Behaviours & Ways of Working

• Positive, flexible and adaptable approach to changing business priorities.
• Takes ownership and accountability for delivering high-quality work.
• Communicates openly and effectively with colleagues and stakeholders.
• Collaborates effectively across teams.
• Seeks opportunities to improve processes and enhance customer experiences.
• Demonstrates professionalism and attention to detail in all interactions.

Experience & Qualifications

• Degree educated or equivalent qualification.
• An Events Management degree is desirable but not essential.
• Previous experience in events, customer service, communications or a customer-facing role would be advantageous.

Why Join Us?

You'll join a collaborative and supportive team that is passionate about delivering exceptional event experiences. This role offers the opportunity to work across a diverse portfolio of international events, develop valuable stakeholder management skills and play a key role in creating outstanding customer journeys.

Please note: Applicants must have the right to work in the UK. We cannot provide sponsorship for this role.