At a Glance
- Tasks: Support the HR team by ensuring a smooth office experience for everyone.
- Company: Join the vibrant Hanson Wade Group, known for its welcoming culture.
- Benefits: Gain valuable experience in a professional environment with a supportive team.
- Other info: Enjoy a dynamic role with opportunities to learn and grow.
- Why this job: Be the friendly face of the office and make a positive impact daily.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Role Type: 6 Month Fixed Term Contract (FTC) - Full Time
Please note: we cannot provide sponsorship for this role. This role requires you to be in the office 5 days a week, 9.30am–6pm.
We are looking for an enthusiastic Facilities Assistant with a “can-do” attitude to join our HR Team here at Hanson Wade Group for a duration of 6 months. This role will support the Office Manager to ensure the smooth running of the Hanson Wade offices. In particular, you will be responsible for performing daily tasks to ensure a first‑class experience for employees and visitors to our London office, which is located across multiple floors.
Responsibilities:
- Provision of reception duties for visitors: creating a positive first impression for interview candidates and other visitors, ensuring they are warmly welcomed.
- Efficient handling of deliveries: Organising daily post and parcels, notifying relevant employees and managing the post room.
- Conduct daily checks of the office to uphold good standards in the office environment.
- Facilitate the replenishment and distribution of bulk deliveries of stationery and kitchen supplies.
- Welcoming new starters: providing an office tour and ensuring a suitable space is organised for their tech set up.
- Maintain a spreadsheet tracking leavers who are yet to return company equipment. Proactively communicating and coordinating with the leavers to ensure timely return of equipment.
- Arrange and set out appropriate catering for induction lunches and meetings upon request.
- Be a first‑aider and a fire marshal.
- Ad-hoc projects, tasks and duties commensurate with the role.
- Manage set-up for monthly company-wide meetings.
- Assist select members of the HR team with set‑up for cultural and celebratory events in the office as needed.
- Create and distribute signage for ongoing and new company initiatives, opportunities, internal job boards and more.
- Manage and consistently communicate with onsite cleaning operations.
The Ideal Candidate:
- Must have good working knowledge of Microsoft Outlook, Word and Excel.
- Ideally previous experience in a professional office environment in a customer service-orientated role.
- Needs to be reliable, enthusiastic and a responsive team player with a passion for helping staff and visitors in using the office’s facilities.
- Have strong communication skills; both verbal and written.
- Be able to operate autonomously and/or with minimum supervision.
- Be able to use initiative and be proactive.
- Have strong attention to detail.
- Be outgoing, friendly and approachable whilst taking pride in providing excellent customer service to their colleagues.
Facilities Assistant employer: Hanson Wade Group
Hanson Wade Group is an exceptional employer that fosters a vibrant and supportive work culture, making it an ideal place for those looking to grow in their careers. With a focus on employee well-being and development, the Facilities Assistant role offers a unique opportunity to contribute to a positive office environment in the heart of London, where teamwork and initiative are highly valued. Employees benefit from a dynamic atmosphere, regular team events, and the chance to make a meaningful impact on the daily operations of the office.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hanson Wade Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hanson Wade Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hanson Wade Group.
How to prepare for a job interview at Hanson Wade Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hanson Wade Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hanson Wade Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
